Mallory De La Rosa
Clute,TX
Summary
Dynamic banking professional with extensive experience at TDECU, excelling in financial transactions and risk assessment. Proven ability to foster teamwork and enhance customer satisfaction through effective communication and problem-solving. Recognized for cash handling expertise and a positive attitude, consistently delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Teller
TDECU
08.2021 - 11.2023
- Delivered prompt and accurate banking transactions while upholding policies to manage risk and prevent fraud
- Supported teller team by providing system overrides and approvals
- Fostered a positive, inclusive environment by leading with professionalism and teamwork
- Participated in team meetings and offered input to improve daily operations and service quality
Sales Associate / Cashier
Kohl's
09.2019 - 03.2021
- Assisted customers with product inquiries and order updates to ensure satisfaction
- Managed cash handling, POS transactions, and maintained an organized sales floor
- Communicated clearly with customers and coworkers, both in person and by phone
- Used digital and physical catalogs to locate products and check availability
Hostess / To-Go Cashier
El Toro
07.2018 - 09.2019
- Managed takeout and hostess duties in a fast-paced setting
- Handled phone orders, processed payments, and confirmed order accuracy
- Provided friendly, efficient service while multitasking during peak hours
Education
Associate of Science -
Brazosport College
05.2025
Skills
- Customer service
- Financial transactions
- Team collaboration
- Risk assessment
- Effective communication
- Problem solving
- Positive attitude
- Cash counting
- Punctual and reliable
- Attention to detail
- Cash handling expertise
- Decision-making
- Team collaboration and leadership
- Verbal and written communication
- Relationship building
- Teller drawer oversight
Timeline
Lead Teller
TDECU
08.2021 - 11.2023
Sales Associate / Cashier
Kohl's
09.2019 - 03.2021
Hostess / To-Go Cashier
El Toro
07.2018 - 09.2019
Associate of Science -
Brazosport College
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