Mallory Estep

SSR,office manager, customers,calls,bookkeeping,accounting work,filing. Sales.

• Calls,front office,sales. Computers
• Proofread all documents created before sending them out for review.
• Made travel arrangements for staff members when required.
• Coordinated events such as conferences or training sessions for employees.
• Assisted HR department with recruitment activities such as posting job ads online.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Directed clients and guests to correct departments, rooms and staff members.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Greeted customers and provided friendly customer service.
• Operated cash registers to process payments for goods and services.
• Balanced cash drawers at the end of each shift.
• Processed credit card transactions accurately and efficiently.
• Resolved customer complaints in a professional manner.
• Verified that all coupons were valid prior to processing them into the system.

• Managed store operations including sales, customer service, inventory control and compliance with company policies.
• Developed and implemented strategies to increase store profitability and reduce costs.
• Recruited, hired and trained new staff members in accordance with company standards.
• Monitored performance of team members to ensure goals were met or exceeded.
• Ensured that all merchandise was properly displayed and stocked according to company guidelines.
• Identified opportunities for process improvements within the store's operations.
• Resolved conflicts between staff members or customers in a timely manner.
• Responded to customer inquiries and complaints professionally.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Monitored employee performance and identified performance gaps for corrective action.