Mallory Farnsworth
Canaan,NH
Summary
Experienced administrative support specialist with 8+ years of experience in leadership roles with strong communications and interpersonal skills. Works well in high-pressure settings with minimal supervision. Especially effective at fielding phone calls, coordinating with clients/patients. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Master Scheduler - Structural Heart Program
Dartmouth-Hitchcock Medical Center
10.2019 - Current
- Provides administrative support to surgeons and staff physicians
- Handles incoming phone calls from patients to schedule or reschedule appointments.
- Coordinate pre-operative appointments (blood work, radiology imaging, EKG’s, clinical visits)
- Schedule surgical procedures
- Fax and mail cardiac implant documentation to manufacturing companies
- Coordinate process improvement for the program
Sr. Clinical Secretary - Radiology
Dartmouth-Hitchcock Medical Center
02.2016 - 10.2019
- Team lead in large scheduling office for radiologic exams (CT, MRI, Nuclear Medicine, Fluoroscopy, X-Ray, Interventional Radiology)
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Managed over 50 calls per day
- Ensure all patients implants and devices are MRI conditional
- Verify accuracy of protocols and requisitions
- Workflow coordinator for both Fluoroscopy and Interventional Radiology.
Customer Service Representative Team Lead
Alice Peck Day Memorial Hospital
01.2016 - 01.2018
- Scheduled radiologic exams (CT, MRI, X-Ray, Fluoroscopy, Ultrasound, Mammography, Echocardiogram)
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Verify accuracy of protocols and requisitions.
- Perform any other tasks given to support department's daily function
Education
Cosmetology
Empire Beauty School
Bangor, ME08.2015
High School Diploma -
Mascoma Valley Regional High School
Canaan, NH06.2014
Skills
- Call center
- 3 years remote experience
- Microsoft Office
- Medical terminology
- Strong verbal and written communication
- Senior Leadership Support
- Clerical Support
- Employee Training
- Organization and Time Management
- Interpersonal Communication
- Flexible and Adaptable
- Self-Motivated
Timeline
Master Scheduler - Structural Heart Program
Dartmouth-Hitchcock Medical Center
10.2019 - Current
Sr. Clinical Secretary - Radiology
Dartmouth-Hitchcock Medical Center
02.2016 - 10.2019
Customer Service Representative Team Lead
Alice Peck Day Memorial Hospital
01.2016 - 01.2018
Cosmetology
Empire Beauty School
High School Diploma -
Mascoma Valley Regional High School
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