Mallory Fink
State College,PA
Summary
High-performing Administrative Assistant offering extensive experience in customer service. Skilled employee brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Artemis Massage Studio
State College, PA
10.2019 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Displayed professional standards at reception desk to impress visitors.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Managed cash drawer and bank deposits.
Shift Supervisor
Home Delivery Pizzeria
State College, PA
07.2016 - 03.2020
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Manager
Westside Stadium Bar & Grill
State College, PA
10.2012 - 11.2016
- Managed schedules, accepted time off requests and found coverage for shifts.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Handled any customer complaints, questions and inquiries.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Placed money from cash drawers in the safe at end of closing shifts.
- Removed money from safe to create cash drawers for opening bartenders and hosts.
Skills
- Professional and Courteous
- Judgment and Decision Making
- Strong Organizational Skills
- Meticulous Attention to Detail
- Multitasking and Time Management
Timeline
Administrative Assistant
Artemis Massage Studio
10.2019 - Current
Shift Supervisor
Home Delivery Pizzeria
07.2016 - 03.2020
Shift Manager
Westside Stadium Bar & Grill
10.2012 - 11.2016