Mallory Gagne
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager
Wendys Restaurant
Jacksonville, FL
05.2023 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
Shift Leader
Edible Arrangements
Jacksonville, FL
03.2022 - 05.2023
- Inspected produce for quality, freshness and ripeness before stocking shelves.
- Created promotional displays with featured fruits to attract customers.
- Provided training to new staff members on proper handling and storage techniques for various types of fruits.
- Maintained an organized work environment by delegating tasks to staff as needed.
Housekeeper
Embassy Suites
Jacksonville, FL
09.2018 - 06.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Education
CERTIFICATION - Nail Technician
Savannah Technical College
Savannah, GA05-2021
High School Diploma -
Mandarin High School
Jacksonville, FL06-2016
Skills
- Contract Management
- Staff Development
- Strategic Planning
- Operations Management
Affiliations
- Community Volunteer Mandarin Sports Association 2009-2020
References
References available upon request.
Timeline
Manager
Wendys Restaurant
05.2023 - 04.2024
Shift Leader
Edible Arrangements
03.2022 - 05.2023
Housekeeper
Embassy Suites
09.2018 - 06.2019
CERTIFICATION - Nail Technician
Savannah Technical College
High School Diploma -
Mandarin High School