Mallory Hayes
Myself
Oklahoma City,OK
5
years of professional experience
Motivated and dependable student with strong communication, organization, and problem-solving skills. Experienced working in fast-paced environments while providing excellent customer service and collaborating effectively with team members. Quick to learn new processes, adaptable to changing priorities, and committed to producing high-quality work. Eager to contribute a positive attitude, strong work ethic, and willingness to grow in a professional environment.
Work History
Server
1 Year 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Processed orders accurately using POS system, ensuring timely service.
- Assisted team members during peak hours to maintain workflow efficiency.
- Maintained cleanliness and organization of dining area and workstations.
Head Hostess
1 Year 2 Months- Managed guest seating and flow to optimize dining experience.
- Trained and mentored new host staff in customer service protocols.
- Coordinated reservation system to enhance table turnover efficiency.
- Developed strategies for improving wait times during peak hours.
- Assisted in menu knowledge training for front-of-house team members.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Restaurant Hostess
1 Year 2 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
Babysitter
4 Years 8 Months- Supervised children's activities to ensure safety and engage in educational play.
- Prepared nutritious meals catering to dietary restrictions and preferences.
- Communicated effectively with parents regarding children's progress and needs.
Barista
1 Year 8 Months- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and coffee brewing equipment with precision.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, fostering a welcoming atmosphere.
Catering Server
1 Year 3 Months- Managed guest seating and flow to optimize dining experience.
- Trained and mentored new host staff in customer service protocols.
- Coordinated reservation system to enhance table turnover efficiency.
- Developed strategies for improving wait times during peak hours.
- Assisted in menu knowledge training for front-of-house team members.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Education
Associate of Arts - Diversified Studies of Arts
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Professional appearance
Hospitality service expertise
Cleanliness standards
Safe food handling
Food running
Team collaboration
Table bussing
Suggestive selling
Order management
Beverage preparation
Allergy awareness
Task prioritization
Timeline
Server
The Hall’s Pizza Kitchen
06.2025 - CurrentRead More
Head Hostess
The Hall’s Pizza Kitchen
06.2025 - CurrentRead More
Restaurant Hostess
The Hall’s Pizza Kitchen
06.2025 - CurrentRead More
Barista
Beanstalk Coffee & Sno
06.2023 - 02.2025Read More
Catering Server
Harris Custom Catering
05.2023 - 08.2024Read More
Babysitter
Myself
12.2021 - CurrentRead More
Oklahoma City Community College
Associate of Arts from Diversified Studies of Arts
Read More
Southmoore High School
High School Diploma
Read More