MALLORY HEIING
Rogers,AR
Summary
Strategic pharmacy manager with extensive experience overseeing pharmacy operations including clinical services and controlled substance compliance. Spearheaded initiatives that achieved a positive script growth for the first time in five years, while fostering a collaborative team culture and elevating customer care standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart Pharmacy 02741
Bentonville, Arkansas
09.2024 - Current
- Achieved a 9.7% year-over-year increase in script count through optimized inventory management and enhanced customer experience
- Drove operational improvements through trialing and assessing through the ConnexUs Champion group
- Trialed and evaluated new procedures to advance pharmacy functionality as a pilot store for RxOne
Pharmacy Manager
Walmart Pharmacy 0659
Nashville, Tennessee
09.2022 - 09.2024
- Managed inventory loss prevention by implementing Emergency Operation protocols
- Delivered training on clinical services, including Test and Treat and Hormonal Contraceptives, for staff
- Empowered customers and community to pursue healthier lifestyles through comprehensive clinical services and counseling
- Fostered a positive work culture promoting teamwork, personal growth, and wellbeing
Staff Pharmacist
Walmart Pharmacy
Antioch, Tennessee
02.2022 - 09.2022
- Maintained a cohesive work environment alongside the pharmacy manager to promote associate and customer satisfaction
- Implemented and adhered to company policies
- Managed controlled substance compliance, technician training, and yearly inventory preparation
- Resolved customer complaints efficiently and professionally while promoting a positive image for the organization.
Staff Pharmacist
Walgreens Pharmacy
Nashville, Tennessee
05.2021 - 02.2022
- Managed high-stress, high-volume workflow for COVID vaccinations and testing
- Efficiently coordinated daily tasks to ensure timely service delivery
- Streamlined operations to enhance productivity during peak periods
Education
Doctor of Pharmacy -
Ohio Northern University
Ada, OH05-2021
Skills
- Clinical service expert
- ConnexUs champion
- Controlled substance stewardship and compliance
- Process remediation & standardized operations
- RxOne pilot program
- Training and development initiatives
Certification
• Arkansas Registered Pharmacist, PD16939
• Active National Prescriber Identification Number
• American Pharmaceutical Association Immunization Certificate
• Basic Life Support by American Heart Association
• First Aid Training by American Heart Association
• HIPAA Certification
• Occupational Safety and Health Administration Biosafety Training
• Active National Prescriber Identification Number
• American Pharmaceutical Association Immunization Certificate
• Basic Life Support by American Heart Association
• First Aid Training by American Heart Association
• HIPAA Certification
• Occupational Safety and Health Administration Biosafety Training
References
Available upon request
Timeline
Pharmacy Manager
Walmart Pharmacy 02741
09.2024 - Current
Pharmacy Manager
Walmart Pharmacy 0659
09.2022 - 09.2024
Staff Pharmacist
Walmart Pharmacy
02.2022 - 09.2022
Staff Pharmacist
Walgreens Pharmacy
05.2021 - 02.2022
Doctor of Pharmacy -
Ohio Northern University