Mallory Henry
Summary
High-energy Assistant General Manager, with a passion for team growth and development. Excels in optimizing profitability and efficiency through strategic planning and organizing. With a high prioritization for driving results to continuously improve operational standards.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Panera Bread
Elk River, MN & Fredericksburg, VA
09.2020 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Supervisor
Panera Bread
Elk River, MN
01.2020 - 09.2020
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Retail Team Member & Trainer
Panera Bread
Elk River, MN
06.2018 - 01.2020
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Upheld a high standard of cleanliness throughout the cafe, contributing to an inviting atmosphere for both guests and employees.
Education
Associate of Applied Science - Business Management
Anoka Ramsey Community College
Coon Rapids, MN12.2023
Skills
- Team training & development
- Hiring, onboarding and scheduling
- Employee & Guest Relations
- Strategic planning & organizing
- Sales Forecasting
- P&L Management
Timeline
Assistant General Manager
Panera Bread
09.2020 - Current
Shift Supervisor
Panera Bread
01.2020 - 09.2020
Retail Team Member & Trainer
Panera Bread
06.2018 - 01.2020
Associate of Applied Science - Business Management
Anoka Ramsey Community College