Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Henry

Summary

High-energy Assistant General Manager, with a passion for team growth and development. Excels in optimizing profitability and efficiency through strategic planning and organizing. With a high prioritization for driving results to continuously improve operational standards.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Panera Bread
09.2020 - Current
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Shift Supervisor

Panera Bread
01.2020 - 09.2020
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Retail Team Member & Trainer

Panera Bread
06.2018 - 01.2020
  • Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
  • Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
  • Upheld a high standard of cleanliness throughout the cafe, contributing to an inviting atmosphere for both guests and employees.

Education

Associate of Applied Science - Business Management

Anoka Ramsey Community College
Coon Rapids, MN
12.2023

Skills

  • Team training & development
  • Hiring, onboarding and scheduling
  • Employee & Guest Relations
  • Strategic planning & organizing
  • Sales Forecasting
  • P&L Management

Timeline

Assistant General Manager

Panera Bread
09.2020 - Current

Shift Supervisor

Panera Bread
01.2020 - 09.2020

Retail Team Member & Trainer

Panera Bread
06.2018 - 01.2020

Associate of Applied Science - Business Management

Anoka Ramsey Community College

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Mallory Henry