Mallory Hicks
Germanton,NC
Summary
Driven professional with a track record of enhancing customer satisfaction and optimizing data entry systems at Vann York Auto Group. Excelled in a fast-paced environment at National General Insurance Company, demonstrating exceptional time management and customer service skills. Proven ability to improve operational efficiencies and teamwork, with a focus on goal achievement and attention to detail.
Overview
1
1
year of professional experience
Work History
Service BDC Representative
Vann York Auto Group
11.2023 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Claims Representative
National General Insurance Company
01.2023 - 11.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Education
Wheatmore High School
Trinity, NC06.2021
Skills
- Goal-Oriented
- Performance Tracking
- Opening and closing procedures
- Account Servicing
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
Timeline
Service BDC Representative
Vann York Auto Group
11.2023 - Current
Claims Representative
National General Insurance Company
01.2023 - 11.2023
Wheatmore High School
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