Mallory Higgin
Terre Haute ,IN
Summary
Experienced DSP and Behavior Technician with strong customer service, conflict resolution, and attention to detail. Skilled in personal care, daily routines, documentation, and building trust to support safe, respectful care.
Overview
6
6
years of professional experience
Work History
DSP
Prime Care Residential Services
TERRE HAUTE , IN
11.2025 - Current
- Assisted clients with personal care and daily living activities in homecare settings.
- Prepared meals and followed individual care plans for ResCare HomeCare clients.
- Administered medication reminders and documented client support in daily records.
- Provided companionship and emotional support during home visits and community activities.
- Supported clients with mobility, transfers, and safe ambulation throughout shifts.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Transported clients to appointments, errands, and scheduled community outings.
- Monitored client behaviors and reported concerns to ResCare HomeCare supervisors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators.
Behavior Technician
Gibault Children's Services
10.2024 - 11.2025
- Supported youth behavior plans in residential treatment settings.
- Monitored client safety during daily routines and community activities.
- Documented behaviors, incidents, and interventions in clinical records.
- Applied de-escalation techniques during crisis situations.
- Assisted staff with therapeutic milieu expectations and structure.
- Modeled positive behavior and respectful communication for youth.
- Guided daily living activities and personal hygiene routines.
- Communicated treatment concerns with counselors, supervisors, and care teams.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
DSP
Rescare Homecare
terre haute, in
01.2021 - 10.2024
- Assisted clients with personal care and daily living activities in homecare settings.
- Prepared meals and followed individual care plans for ResCare HomeCare clients.
- Administered medication reminders and documented client support in daily records.
- Provided companionship and emotional support during home visits and community activities.
- Supported clients with mobility, transfers, and safe ambulation throughout shifts.
- Maintained clean living spaces through light housekeeping and laundry tasks.
- Transported clients to appointments, errands, and scheduled community outings.
- Monitored client behaviors and reported concerns to ResCare HomeCare supervisors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
TERRE HAUTE SOUTH
Terre Haute, IN05-2021
Skills
- Multi-line phone systems
- Appointment scheduling
- Visitor intake
- Office software
- Records management
- Customer service
- Front desk operations
- Calendar coordination
- Patient scheduling
- Verbal communication
- Conflict resolution
- Attention to detail
- Problem solving
Timeline
DSP
Prime Care Residential Services
11.2025 - Current
Behavior Technician
Gibault Children's Services
10.2024 - 11.2025
DSP
Rescare Homecare
01.2021 - 10.2024
High School Diploma -
TERRE HAUTE SOUTH