Mallory Hoag

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

• Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.

• Exceed monthly sales quota month over month
• Created a network of local partners within the Restaurant industry
• Worked closely with existing customers and internal growth team to upsell products and keep current clients happy
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.

• Maintained up-to-date knowledge of changing industry regulations, policies, and underwriting guidelines for accurate guidance to clients.
• Assisted management in developing marketing campaigns aimed at promoting company''s services driving higher lead generation.
• Managed a diverse portfolio of loans including conventional, FHA, VA, USDA, jumbo mortgages while maintaining regulatory compliance.
• Reduced turnaround time for loan processing by streamlining document organization and submission procedures.

In addition to my long lasting career, I spent 10+ years working in various restaurants, bars, and venues both serving and bartending. These jobs included serving high end sushi restaurants, bartending at the local dive bar, and serving/bartending for a wedding venue. I have extensive knowledge of the restaurant industry.