Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Hoatlin

Grand Rapids,MI

Summary

Dependable and customer-focused server with nearly three years of experience in fast-paced restaurant environments. Skilled in multitasking, team collaboration, and delivering high-quality guest service. Known for maintaining a positive attitude, strong work ethic, and creating welcoming dining experiences.

Overview

3
3
years of professional experience

Work History

Server

Gypsum Grill
Grand Rapids, MI
05.2025 - Current
  • Deliver prompt, friendly service in a fast-paced restaurant setting
  • Build rapport with regular customers to enhance guest experience
  • Maintain cleanliness and organization of dining areas
  • Upsell menu items, specials, and beverages to increase sales
  • Support team members during busy shifts to ensure smooth operations
  • Ensure food safety and sanitation standards are consistently followed

Server

Big E's Sports Grill
Grand Rapids, MI
05.2023 - 04.2025
  • Provided attentive service to guests in a high-volume sports bar environment
  • Took accurate food and beverage orders and entered them into POS system efficiently
  • Managed multiple tables while maintaining friendly and professional customer interactions
  • Handled cash and card transactions and balanced receipts at end of shift
  • Collaborated with kitchen and bar staff to ensure timely order delivery
  • Resolved guest concerns quickly to maintain satisfaction

Education

Bachelor of Arts - Education

Calvin University
Grand Rapids, MI
05-2020

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Multitasking
  • Teamwork
  • Communication
  • Conflict Resolution
  • Time Management
  • Food & Beverage Knowledge

Timeline

Server

Gypsum Grill
05.2025 - Current

Server

Big E's Sports Grill
05.2023 - 04.2025

Bachelor of Arts - Education

Calvin University