Mallory LeMay
CHISAGO CITY,MN
Summary
Certified Medical Assistant with 10+ years of clinical experience providing compassionate, efficient, and patient-centered care across a diverse range of specialties, including cardiology, pediatrics, family practice, obstetrics and gynecology, internal medicine, neurology, and ICU. Highly skilled in patient rooming, injections, EHR documentation, triage, patient education, and clinical support, with a strong ability to assess symptoms, prioritize critical tasks, and support providers in fast-paced environments.
Experienced in cardiology care, including heart medications, hypertension management, cholesterol education, stress testing, angiograms, cardioversions, and preventive heart health. Proficient in administrative and care-coordination responsibilities, including in-basket and refill management, patient calls and messages, prior authorizations, scheduling, and coordinating patient care.
Served as a clinic lead preceptor for two years, training, mentoring, and supporting new staff throughout the onboarding process. Known for strong critical-thinking skills, attention to detail, teamwork, and respectful communication. Passionate about building meaningful connections with patients and ensuring they feel informed, supported, and confident throughout their healthcare journey.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
HealthPartners
Saint Paul, Minnesota
11.2019 - Current
- Supported the clinic visits by rooming patients, collecting vitals, and completing medication reconciliation.
- Assisted with patient scheduling, referrals, and follow-up calls.
- Entered documentation in the electronic health records with accurate clinical details.
- Prepared exam rooms and kept supplies clean, organized, and ready for providers.
- Administered injections, specimen collection, and basic laboratory testing procedures.
- Triaged patient questions and coordinated concerns with providers.
- Educated patients on medications, aftercare, and preventive visit instruction.
- Coordinated front desk and back-office workflows, enhancing seamless patient care.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used or expired materials properly.
- Assisted physicians with patient exams.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs, hearing and vision tests, spirometry, Holter monitors, 24 hour blood pressure monitoring and orthostatic blood pressures.
- Assisted with stress testing procedures to evaluate cardiac function. and echocardiograms
- Educated patients about medications, procedures and physician instructions.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department.
- Maintained accurate records of patient visits, ensuring comprehensive documentation of diagnoses, treatment notes, and prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for COVID, influenza and strep to help clinical staff assess conditions.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Complete prior authorizations and insurance appeals.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Processed payments from patients accurately using cash registers or computerized systems.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Participated in team meetings to streamline workflows and improve patient population outcomes.
- Documented notes during patient visits.
Health Unit Coordinator
U of M Fairview Hospital
Saint Paul, Minnesota
08.2019 - 08.2020
- Prepared admission, discharge, and transfer paperwork for hospital unit workflow.
- Supported nurses with bed status updates and patient location tracking.
- Monitored unit supplies and requested materials needed.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Organized patient records, charts, and other documents in an orderly manner.
- Assisted with orienting new employees to departmental procedures.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Received requests for medical records from outside agencies or individuals.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Prepared new patient files by entering demographic information into a computer system.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Assisted with scheduling appointments for patients and doctors.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Entered medication orders into the pharmacy system accurately and timely.
- Created spreadsheets and reports from data gathered from patient files.
- Oversaw patient unit, providing daily functions such as grooming, bathing, feeding, and turning in bed.
- Assisted with patient care activities to support patient needs.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Responded to emergency situations by following hospital protocols and assisting as needed.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Contacted on call providers for overnight consults.
- Assisted in transporting blood to and from the blood bank.
Health Paraprofessional
Forest Lake School District
Wyoming, Minnesota
08.2018 - 06.2019
- Assisted school nurses with daily student health office support.
- Administered prescribed medications following district health care procedures.
- Communicated with families regarding student illness and care plans
- Communicated with families regarding students' day.
- Supported health screenings, first aid, and emergency response procedures.
- Maintained confidential student health files and nurse office supplies.
- Guided students through treatment, rest, and return-to-class routines.
- Assisted with G-tube feeding.
- Assisted students with toilet and hygiene needs.
- Assisted teachers with daily classroom needs.
- Assisted students with educational, emotional and physical support throughout their school day.
- Assisted non-verbal students with communication skills.
- Ensured student safety.
Certified Medical Assistant
Allina Health
maplewood , mn
01.2015 - 07.2018
- Assisted with injections, specimen collection, and basic laboratory testing procedures.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Collected and prepared specimens following lab and infection control procedures.
- Updated charts, insurance details, and clinical notes for accurate office documentation.
- Supported front desk operations with calls, messages, and patient check-in tasks.
- Educated patients on visit instructions, medications, and follow-up care.
- Coordinated communication between patients, providers, and billing staff in healthcare practices.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Changed dressings on wounds to prevent infection and check for healing.
- Responded to emergencies promptly and rendered aid as needed.
- Lead clinic preceptor
- Performed strong communication skill with providers and patient's.
Education
Associate of Arts - Medical Assisting
Century College
White Bear Lake, MN05-2015
Associate of Science - Medical Technology
Anoka Technical College
Anoka, MNSkills
- Specimen collection
- Vital signs
- Diagnostic testing
- Insurance authorizations
- Patient scheduling
- Prior authorization
- Attention to detail
- Medical records
- Patient education
- Clinical communication
- Team collaboration
- Problem solving
- Patient assessments
- Triage assessment
- Conflict resolution
- Schedule coordination
- Injection administration
- Infection control
- Clinical documentation
- Patient care
- Medical records management
- Specimens collection and processing
- Healthcare procedures
- Verbal and written communication
- Physical stamina
- Medication administration
- Wound care
- Workflow organization
- Clinical applications
- Telephone etiquette
- Multitasking and organization
- Basic life support
- Medical terminology
- Patient documentation
- Medical supply inventory
- Electrocardiography (EKG)
- Patient relations
- Emergency procedures
- Patient triage
- Medical scheduling
- Patient communication
- Critical thinking
- Companionship and emotional support
- Calm and level-headed under duress
- CPR
- Electrodes placement
- Patient care coordination
- Professional bedside manner
- Electronic health records
- Preparing specimens and samples
- Procedure assistance
- Ear irrigation
- Medical terminology proficiency
- Equipment sterilization
- Completing insurance forms
- Insurance verification
- Wound care and irrigation
- Inventory and supply management
- EKG set up and monitoring
- Compassionate caregiver
- Health screening coordination
Timeline
Certified Medical Assistant
HealthPartners
11.2019 - Current
Health Unit Coordinator
U of M Fairview Hospital
08.2019 - 08.2020
Health Paraprofessional
Forest Lake School District
08.2018 - 06.2019
Certified Medical Assistant
Allina Health
01.2015 - 07.2018
Associate of Arts - Medical Assisting
Century College
Associate of Science - Medical Technology
Anoka Technical College