Hi, I’m
Mallory Manahan
Riverside,California
Summary
Motivated to do social work with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
6
years of professional experience
Work History
Raincross Counseling Services
Administrative Assistant
05.2021 - Current
Job overview
- Maintained and updated patient records.
- Developed and maintained relationships with referral sources to support continuity of care.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened, and routed incoming calls.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
Operation SafeHouse
Anti-Human Trafficking Case Manager
05.2019 - 10.2021
Job overview
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Participated in community events to promote services and engage with the public.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Advocated for social and community service programs to increase awareness and funding.
- Utilized grant writing skills to secure additional program funding.
- Assisted the Riverside County Anti-Human Trafficking Task Force with sting operations.
Operation SafeHouse
Anti-Human Trafficking Data Entry Clerk
03.2018 - 04.2019
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Created spreadsheets for more efficient recordkeeping.
- Gathered data on employee efficiency for end-of-the-month reports
Operation SafeHouse
Volunteer
11.2017 - 04.2018
Job overview
- Coordinated with different service providers to meet clients' individual needs.
- Ensured the safety and well-being of youth residents.
- Assisted with daily living activities such as meal preparation, laundry, and cleaning.
- Maintain accurate records and documentation.
- Led group discussions and activities.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Education
California State University - San BernardinoSan Bernardino, CA
Master of Social Work from Social Work
06.2026
University of California, RiversideRiverside, CA
Bachelor of Arts from Psychology
06.2017
Skills
- Risk Assessment
- Client Advocacy
- Intervention Planning
- Case Documentation
- Resource Navigation
- Compassionate
- Client Needs Assessments
- Cultural Awareness
- Organization and Time Management
Timeline
Administrative Assistant
Raincross Counseling Services
05.2021 - Current
Anti-Human Trafficking Case Manager
Operation SafeHouse
05.2019 - 10.2021
Anti-Human Trafficking Data Entry Clerk
Operation SafeHouse
03.2018 - 04.2019
Volunteer
Operation SafeHouse
11.2017 - 04.2018
California State University - San Bernardino
Master of Social Work from Social Work
University of California, Riverside
Bachelor of Arts from Psychology
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