Summary
Overview
Work History
Education
Skills
Timeline
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Mallory McAllister

Summary

Experienced Front Desk worker at Clover Cleaners, adept in new and changing POS systems while enhancing customer satisfaction and loyalty. Proven history in training and mentoring, leveraging time management and problem-solving skills to efficiently complete all of the company's tasks for that week.

Dependable server and Trader Joe's crew member, successful in providing fast, high-quality customer service to guests in a restaurant or grocery store setting. Reliable to employers, having never called out sick or arrived to work even ten minutes late. Expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Clover Cleaners
09.2022 - Current
  • Bagging, alphabetizing, racking, and labeling customer's clothes for easy pickup/drop-off.
  • Training new employees on front desk tasks, such as answering the phone, handling the POS system, and making custom request tags.
  • Providing exceptional customer service, leading to positive online reviews and returning business from satisfied customers.
  • Resolving guest complaints both over the phone and in person.


Crew Member

Trader Joe's
11.2023 - 08.2024
  • Working register, using a POS system and handling cash.
  • Suggesting new and favorite items to promote sales.
  • Working well with crew members and following mate directions.
  • Breaking down palettes and stocking products.
  • Conversing with customers to help them find products and "wow" their employee experience.
  • Cleaning and maintaining all areas of the store to promote a clean image.

Server/Take-Out Worker

D Fongs Chinese Cuisine
07.2020 - 08.2023
  • Demonstrating strong multitasking skills by managing multiple tables without compromising service quality.
  • Serving food and beverages promptly and accurately with attention to customer needs and/or allergies.
  • Working with a POS system to place orders, manage bills, and handle complimentary items.
  • Answering phone calls to place orders, recommend food items, and give estimated total costs for an order.
  • Working with other servers during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Burnsville Senior High School
Burnsville, MN
06.2024

Skills

  • Time Management
  • Training and mentoring
  • Problem-solving skills
  • POS System Operation
  • Customer Service Management

Timeline

Crew Member

Trader Joe's
11.2023 - 08.2024

Front Desk Supervisor

Clover Cleaners
09.2022 - Current

Server/Take-Out Worker

D Fongs Chinese Cuisine
07.2020 - 08.2023

High School Diploma -

Burnsville Senior High School

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Mallory McAllister