Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Miles

Laredo

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Cheddar’s Scratch Kitchen. Proven ability in coaching and mentoring team members, enhancing performance through effective feedback. Recognized for exceptional customer focus and attention to detail, consistently delivering outstanding service in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Team Lead

Cheddars Scratch Kitchen
12.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Server/Bartender

Cheddar’s Scratch Kitchen
02.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Applebee's Grill + Bar
06.2016 - 02.2018
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Chili's Bar and Grill
09.2012 - 06.2016

Radio DJ

Guerra Communications
09.2008 - 10.2013
  • Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
  • Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
  • Implemented effective time management strategies allowing proper preparation prior to each performance.
  • Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.

Server

Montana Mike's Steakhouse
05.2007 - 06.2008
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate Of Arts And Sciences - Communications

Laredo Community College
Laredo, TX
12.2007

Health & Science Magnet School -

Alexander High School
Laredo, TX
05.2005

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring

Timeline

Team Lead

Cheddars Scratch Kitchen
12.2022 - Current

Server/Bartender

Cheddar’s Scratch Kitchen
02.2018 - Current

Server

Applebee's Grill + Bar
06.2016 - 02.2018

Server

Chili's Bar and Grill
09.2012 - 06.2016

Radio DJ

Guerra Communications
09.2008 - 10.2013

Server

Montana Mike's Steakhouse
05.2007 - 06.2008

Associate Of Arts And Sciences - Communications

Laredo Community College

Health & Science Magnet School -

Alexander High School

Similar Profiles

CREATE PROFILE