Mallory Mravic
Thornton,CO
Summary
Professional bartender with a strong commitment to delivering outstanding customer service and creating a welcoming atmosphere. Demonstrates excellent communication skills and the ability to work collaboratively with team members to ensure efficient service. Eager to expand knowledge and skills in the hospitality industry while maintaining a focus on customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Flatz Restaurant
01.2025 - Current
- Mixed cocktails, poured beverages, and followed recipe standards for consistent drink presentation.
- Delivered attentive table and bar service while maintaining accurate order entry and guest satisfaction.
- Resolved guest concerns promptly, preserving smooth service during high-volume shifts.
- Trained new servers and bartenders on service standards, menu knowledge, and workflow.
- Frequently assigned to work banquet bartending shifts for weddings and corporate events with 150+ guests.
Bartender
The Stubborn Mule
09.2021 - 12.2024
- Craft innovative cocktails and elevate customer experience, resulting in consistently exceeding sales targets and receiving positive customer feedback.
- Develop unique seasonal drink specials, enhancing menu variety and driving increased sales. Propose and implement creative solutions to improve customer satisfaction.
- Surpass sales targets through strategic upselling and personalized recommendations while optimizing bar operations for better service quality.
- Maintained impeccable bar cleanliness and organization, ensuring compliance with health and safety standards. Meticulously tracked inventory and sales data.
Server
Ethos Vegan Kitchen
03.2018 - 09.2021
- Delivered exceptional dining experiences, directly contributing to increased customer satisfaction. Managed high-volume orders efficiently, contributing to smooth restaurant operations.
- Ensured guest safety by maintaining meticulous attention to dietary restrictions and allergies while processing payments and managing cash transactions. Accurately processed payments and managed cash transactions.
- Mentored new servers to facilitate integration and foster collaboration, enhancing overall service quality.
Education
Bachelor's Degree - Environmental Studies
University of Central Florida
Orlando, Florida12-2022
Skills
- Customer service
- Cash handling
- Attention to detail
- Time management
- Customer engagement
- Multitasking
- Inventory management
- Point of sale management
- Adaptability in service
- Customer relationship building
- Reliability
- Fast learner
Timeline
Bartender/Server
Flatz Restaurant
01.2025 - Current
Bartender
The Stubborn Mule
09.2021 - 12.2024
Server
Ethos Vegan Kitchen
03.2018 - 09.2021
Bachelor's Degree - Environmental Studies
University of Central Florida