Mallory OBrien

• Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
• Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
• Contributed to a positive clinic atmosphere through effective communication skills, empathetic listening, and professionalism.
• Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
• Utilized aquatic therapy treatments for patients with orthopedic and neurological conditions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Educated patients on injury prevention, exercise techniques, and proper body mechanics to reduce future injuries.
• Facilitated open communication between patients, caregivers, and healthcare providers to coordinate appropriate services and support systems effectively.
• Continuously expanded knowledge base through participation in continuing education courses relevant to physical therapy practice trends and emerging technologies within the industry.
• Demonstrated professionalism at all times while adhering strictly to ethical guidelines established by regulatory bodies within the field of physical therapy.

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• Increased patient satisfaction through empathetic communication and active listening skills.
• Educated patients on proper exercise techniques, reducing the risk of injury and promoting long-term success.
• Sanitized equipment between patient use

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Answered customers' questions, recommended items, and recorded order information.
• Increased sales significantly by upselling higher-end products to customers.
• Checked guests' identification before serving alcoholic beverages.
• Served food and beverages promptly with focused attention to customer needs.