Overview
Work History
Education
Timeline
Generic

Mallory Rogers

Wichita,KS

Overview

12
12
years of professional experience

Work History

Home Health Aide

!st Choice Home Health Care
Kansas City, MO
06.2024 - Current
  • Provided compassionate personal care to clients, enhancing quality of life and comfort.
  • Collaborated with multidisciplinary teams to develop personalized care plans for clients.

Customer Service Manager

Kustom Concepts
Shawnee, KS
03.2014 - 05.2024
  • Led customer service team to enhance client satisfaction and retention strategies.
  • Developed and implemented training programs for new staff, improving service delivery standards.
  • Analyzed customer feedback to identify trends, informing product and service enhancements.
  • Streamlined communication processes between departments, resulting in improved operational efficiency.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Coordinated cross-functional teams to address service issues, driving collaborative problem-solving efforts.
  • Mentored junior staff, promoting skill development and enhancing team performance metrics.

Education

High School Diploma -

Johnson County Community College
Overland Park, KS

High School Diploma -

School of Esthetics
Overland Park, KS

High School Diploma -

Concorde Career College
Kansas City, MO

Timeline

Home Health Aide

!st Choice Home Health Care
06.2024 - Current

Customer Service Manager

Kustom Concepts
03.2014 - 05.2024

High School Diploma -

Johnson County Community College

High School Diploma -

School of Esthetics

High School Diploma -

Concorde Career College
Mallory Rogers