Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Schroeder

Bay Village,OH

Summary

Dedicated restaurant industry professional with a history of utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the restaurants brand. Excelled in team leadership, demonstrating exceptional communication and analytical abilities.

Dynamic Social Media Marketing Manager with proven expertise in brand development and paid advertising, honed at Dean's Greenhouse & Flower Shop. Excelled in creating impactful social media campaigns and fostering customer loyalty; achieving significant audience growth.

Overview

5
5
years of professional experience

Work History

Social Media Marketing Manager

Dean's Greenhouse & Flower Shop
Westlake, OH
04.2024 - Current
  • Managed multiple social media platforms for increased engagement and audience growth.
  • Created engaging multimedia content to enhance user experience.
  • Boosted brand awareness by developing and implementing targeted social media campaigns.
  • Developed customized paid advertising campaigns for maximum return on investment.
  • Maintained a consistent brand voice across all channels, fostering trust among followers and customers.

Server Manager

Thyme X Table
Bay Village, OH
05.2019 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items.
  • Handled guest complaints in a positive manner and offered appreciation tokens to build customer loyalty.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
  • Led team of servers to consistently meet customer service targets.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Education

Bachelor of Business Administration - Marketing

Cleveland State University
Cleveland, OH
12-2021

Associate of Arts - Marketing

Cuyahoga Community College
Westlake, OH
07-2019

Skills

  • Social Media and Promotions
  • Paid Advertising
  • Promotional Events
  • Social Media Marketing
  • Brand Development
  • Social Media Campaigns

Timeline

Social Media Marketing Manager

Dean's Greenhouse & Flower Shop
04.2024 - Current

Server Manager

Thyme X Table
05.2019 - Current

Bachelor of Business Administration - Marketing

Cleveland State University

Associate of Arts - Marketing

Cuyahoga Community College
Mallory Schroeder