Mallory Jackson
Houston ,TX
Summary
Dynamic professional with extensive experience at Hollywood Feed, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and training staff, resulting in improved customer satisfaction. Skilled in money handling and decision-making, with a focus on achieving results through effective process improvements and team engagement.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hollywood Feed
Madison MS & Sugarland TX
03.2025 - Current
- Assist in daily operations to enhance team productivity and customer satisfaction.
- Train new staff on company policies, procedures, and best practices for customer service.
- Analyze sales data to identify trends and recommend adjustments to merchandising strategies.
- Implements process improvements that streamlined workflow and reduced operational delays.
- Resolves customer inquiries and complaints effectively, fostering positive relationships.
- Monitors cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completes regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enhances team productivity by streamlining operational processes.
- Engages with customers to gather feedback, using insights to improve service and product offerings.
Third Key Holder
Hollywood Feed
Madison MS
09.2023 - 03.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store inventory, ensuring accurate stock levels and organization.
- Operated point-of-sale system efficiently, processing transactions and returns.
- Trained new team members on store policies and customer service standards.
Sales Associate
Hollywood Feed
Madison MS
10.2021 - 09.2023
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Collaborated with team members to restock merchandise and manage inventory levels.
Daycare Teacher
First Baptist Brandon Childcare Center
Brandon MS
03.2021 - 10.2021
- Developed and implemented age-appropriate lesson plans to enhance cognitive and emotional development.
- Fostered a safe and nurturing environment, promoting positive social interactions among children.
- Collaborated with parents to discuss child progress, behaviors, and developmental milestones.
- Assisted in managing daily activities, ensuring adherence to safety protocols and regulatory standards.
- Trained new staff on classroom management techniques and effective teaching strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Shift Supervisor
Malco Theaters
Madison MS
10.2018 - 03.2021
- Supervised daily operations, ensuring compliance with safety and service standards.
- Trained and mentored team members on customer service best practices.
- Managed scheduling and staffing to optimize workflow efficiency during peak hours.
- Implemented inventory control processes to reduce waste and improve stock accuracy.
- Coordinated theater maintenance and cleanliness, upholding high operational standards.
- Monitored financial transactions, ensuring accurate cash handling procedures were followed.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Madison Central High School
Madison, MS2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Task delegation
- Retail operations
Timeline
Assistant Manager
Hollywood Feed
03.2025 - Current
Third Key Holder
Hollywood Feed
09.2023 - 03.2025
Sales Associate
Hollywood Feed
10.2021 - 09.2023
Daycare Teacher
First Baptist Brandon Childcare Center
03.2021 - 10.2021
Shift Supervisor
Malco Theaters
10.2018 - 03.2021
High School Diploma -
Madison Central High School