Mallory Valadez
Summary
Motivated team member with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
07.2021 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Grocery Store Cashier
HyVee Foods
10.2020 - 04.2021
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register to accurately process and record customer payments.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Retrieved items for customers and verified prices.
Education
Bachelor of Arts - Psychology
University Of Iowa
05.2027
High School Diploma -
Valley High School
West Des Moines, IA05.2023
Skills
- Outgoing and Sociable
- Hard working and
- Excellent Memory
- New Hire Training
- Food Preparation and Safety
- Conflict Mediation
- Store Appearance
- Resolve conflicts fast and efficiently
Timeline
Barista
Starbucks
07.2021 - 08.2023
Grocery Store Cashier
HyVee Foods
10.2020 - 04.2021
Bachelor of Arts - Psychology
University Of Iowa
High School Diploma -
Valley High School
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