Mallory Ytuarte
Stephens-Guthrie, PLLC
Forney,TX
1
Certification
7
years of professional experience
Detail-oriented receptionist with strong appointment scheduling and office organization skills. Committed to enhancing client experiences through effective communication and streamlined workflows.
Work History
Receptionist Assistant
4 Years 5 Months- Supported front desk operations by facilitating effective communication between clients and legal staff.
- Arranged appointments to enhance calendar organization for attorneys and clients.
- Assisted with client intake processes to improve overall service experience.
- Streamlined workflows through the implementation of an electronic filing system to aid in document retrieval.
Receptionist
2 Years 10 Months- Provided exceptional customer service by assisting guests via phone, live chat, and other communication channels.
- Answered questions regarding season passes, memberships, ticket purchases, park policies, promotions, and special events.
- Assisted guests with managing memberships, including renewals, upgrades, billing inquiries, payment processing, and account changes.
- Resolved customer concerns and complaints professionally while ensuring a positive guest experience.
- Researched customer accounts to troubleshoot issues and provide accurate information and solutions.
- Processed transactions and maintained accurate customer records in company systems.
- Communicated park policies, operating hours, ride restrictions, and guest services information clearly and accurately.
- Worked collaboratively with multiple departments to resolve guest issues efficiently.
- Handled high volumes of customer interactions while maintaining professionalism, accuracy, and excellent communication.
- Demonstrated strong problem-solving, multitasking, and conflict-resolution skills in a fast-paced environment.
Education
Associate of Science - Nursing
Skills
Reception area maintenance
Maintaining cleanliness
Appointment scheduling
Office organization
Certification
I hold certifications in both Cardiopulmonary Resuscitation (CPR) and Medical Assisting, demonstrating my knowledge of patient care, emergency response, medical terminology, infection control, and clinical procedures. These certifications have equipped me with the skills to respond effectively in emergency situations, maintain a safe environment, communicate professionally with patients and healthcare staff, and provide quality support in both clinical and administrative settings.
Timeline
Receptionist Assistant
Stephens-Guthrie, PLLC
01.2021 - 06.2025Read More
Receptionist
Six Flags Over Texas
07.2018 - 05.2021Read More
Mountain View College
Associate of Science from Nursing
Read More