Malorie Mayes
Kroger
43 Timothy Rd,TN
1
Certification
3
years of professional experience
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Work History
Front End Supervisor
1 Year 3 Months- Oversaw daily front-end operations to enhance customer service efficiency and streamline checkout processes.
- Executed process enhancements to optimize transaction speed and accuracy at registers, resulting in a smoother checkout experience.
- Developed and implemented training programs for new cashiers to improve register operation skills and elevate customer service interactions.
- Evaluated employee performance and provided actionable feedback to improve service quality and operational efficiency.
- Provided exceptional service by responding to customer inquiries and resolving issues swiftly to enhance customer satisfaction.
- Oversaw cleanliness and organization of front-end area to enhance customer shopping experience.
- Developed and implemented mentorship programs aimed at improving team member performance and fostering job satisfaction.
Accounting
3 Months- Compiled monthly financial statements, ensuring accuracy and compliance with company policies and standards.
- Facilitated budget preparation by analyzing variances to identify and recommend cost-saving opportunities.
- Executed day-to-day accounting tasks to support accurate financial reporting.
- Processed accounts payable and receivable transactions efficiently to support operational flow.
- Managed cash flow effectively, meeting company liabilities on time and strategically investing surplus funds.
- Used advanced software to prepare documents and reports.
Cashier
1 Year 4 Months- Processed customer transactions accurately using POS systems, ensuring efficient service.
- Enhanced customer experience by assisting with product inquiries and offering personalized recommendations.
- Maintained clean and organized checkout area, contributing to positive customer experiences.
- Balanced cash drawer at shift conclusion, ensuring financial accuracy and integrity.
Courtesy Clerk
5 Months- Guided customers with inquiries and product locating, enhancing their shopping experience.
- Helped customers find products, loaded items into vehicles, ensuring a smooth checkout process.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Bagged customer items using proper techniques to protect delicate items and ensure organized grouping.
- Maintained cleanliness and organization of store areas to ensure a welcoming environment.
- Stocked shelves regularly to maintain product availability and visibility.
Education
Associate of Science - Dental Hygiene
- [3.0] GPA Currently working towards education
High School Diploma
- Honor Roll May 2024,2025
- 3.5 GPA
OSHA - OSHA Safety
Skills
Point of sale management
Closing procedures
Accurate money handling
Sales forecasting
Workflow management
Staff management
Team leadership
Systems and software expertise
Time management
Problem-solving skills
Administrative skills
Customer service
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Alcohol and Tobacco Sales cert (2026)
- Money Laundering - (2026)
Languages
English
Full Professional
Timeline
Front End Supervisor
Kroger
05.2025 - CurrentRead More
Accounting
Kroger
05.2025 - 08.2025Read More
Cashier
Kroger
01.2024 - 05.2025Read More
Courtesy Clerk
Kroger
08.2023 - 01.2024Read More
Dyersburg State Community College
Associate of Science from Dental Hygiene
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Millington High School
High School Diploma
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Millington High School
OSHA from OSHA Safety
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