James Gervin
Lemoore,CA
Summary
Team-oriented and natural leader with a positive attitude and a strong background in customer service and inventory management. Experienced in both retail and warehouse facilities, with a proven track record of effectively coordinating teams and ensuring efficient operations. Committed to delivering exceptional customer experiences and optimizing inventory processes to drive business success.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Home Depot
10.2024 - 06.2025
- Supervised daily operations to ensure optimal workflow and team performance.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated scheduling and resource allocation for maximum productivity.
- Conducted performance evaluations to support team development initiatives.
- Resolved customer inquiries and issues, enhancing overall satisfaction rates.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Led by example in customer interactions, setting high standard for service that team members followed.
Customer Service Lead
The Home Depot
11.2022 - 10.2024
- Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
- Train and mentor team members on customer service best practices, ensuring a positive and efficient customer experience.
- Oversee daily operations at the customer service desk, including handling returns, exchanges, and refunds.
- Collaborate with cross-functional teams to optimize store processes and improve customer satisfaction.
Lumber Department Supervisor
The Home Depot
04.2022 - 11.2022
- Managed a team of associates, providing guidance and support to ensure efficient operations in the lumber department.
- Oversaw inventory management, including receiving, stocking, and organizing lumber products.
- Implemented safety protocols and trained team members on proper handling of equipment and materials.
- Collaborated with other supervisors to optimize department performance and achieve sales targets.
Flooring Specialist
The Home Depot
08.2021 - 04.2022
- Assisted customers in selecting appropriate flooring products based on their needs and preferences.
- Provided product knowledge and guidance on installation processes to ensure customer satisfaction.
- Conducted product demonstrations and educated customers on maintenance and care for different flooring materials.
- Collaborated with the installation team to schedule and coordinate flooring installations.
Full-Time Hardware Associate
The Home Depot
12.2020 - 08.2021
- Assisted customers in locating and purchasing hardware products, providing product recommendations and answering inquiries.
- Maintained organized and clean displays, ensuring a visually appealing shopping environment.
- Processed transactions accurately and efficiently using the point-of-sale system.
- Assisted with inventory management, including receiving and stocking hardware products.
Receiving and Warehouse Specialist
Interfast Group
01.2014 - 08.2020
- Trained new team members on warehouse procedures, safety protocols, and equipment operation.
- Inspected incoming shipments for damages and documented any issues for proper resolution.
- Managed inventory control, including receiving, organizing, and storing products.
- Collaborated with cross-functional teams to ensure timely and accurate order fulfillment.
- Operated warehouse equipment, such as forklifts and pallet jacks, to facilitate efficient material handling.
- Maintained a clean and organized warehouse environment to optimize workflow.
Education
High School - undefined
Summit High School
Fontana, CA01.2011
Skills
- Team Leadership
- Customer Service Deescalation
- Inventory Management
- Point of Sale Systems
- Well rounded product knowledge regarding construction materials and tools
- Facility maintenance
Timeline
Front End Supervisor
Home Depot
10.2024 - 06.2025
Customer Service Lead
The Home Depot
11.2022 - 10.2024
Lumber Department Supervisor
The Home Depot
04.2022 - 11.2022
Flooring Specialist
The Home Depot
08.2021 - 04.2022
Full-Time Hardware Associate
The Home Depot
12.2020 - 08.2021
Receiving and Warehouse Specialist
Interfast Group
01.2014 - 08.2020
High School - undefined
Summit High School
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