Maria Lourdes Antiporda

• Assisted in patient admission process based on federal and state laws.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Performed document filing, bookkeeping, and faxing for busy student admissions office.
• Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.

.Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures. Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions, and conducting tours.

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• Taught classes on various topics such as arts and crafts or music appreciation.
• Assisted in the planning and implementation of activities for residents.
• Kept activities spaces organized, clean and tidy.
• Developed events and programs in consideration of needs, abilities and interests of participants.
• Monitored resident behavior during recreational activities to ensure safety.
• Tracked resident demographics and preferences in order to develop enjoyable activities plans.
• Used one-on-one meetings and small groups to engage residents in facility life.
• Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
• Upheld positive quality of life standards for residents of all ability levels.
• Implemented strategies that encourage socialization among residents.
• Organized game nights with board games or trivia competitions.
• Organized and maintained activity supplies and materials.
• Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
• Helped residents participate in activities with basic and advanced mobility support.
• Enforced discipline and policies to protect safety of recreational activity participants.
• Provided assistance to residents with physical limitations during recreational activities.
• Helped participants enjoy activities while ensuring adherence to protocol.
• Assessed needs and interests of individuals and groups and planned activities accordingly.
• Planned, organized, facilitated and promoted diverse recreational programs.
• Maintained adequate supplies to meet activities needs.

• Investigated and analyzed client complaints to identify and resolve issues.
• Compiled data from various sources into organized reports for management review.
• Updated daily log book with information about visitors entering the premises.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Transmitted information or documents to customers through email, mailings or facsimile machine.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained a neat reception area by organizing materials and tidying up furniture.

• Assisted with preparation of snacks and other light meals.
• Served food and snacks according to planned menu and patients' diet orders.
• Checked temperatures of hot food before serving it to patients and residents.
• Ensured that all food was prepared according to established health standards.
• Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
• Served specific meals to patients with special dietary needs.
• Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
• Followed dietary procedures in accordance with established policies.
• Informed supervisor about any changes in patient's dietary needs or preferences.
• Maintained safe food handling practices to prevent germ spread.
• Monitored expiration dates on products and disposed of any spoiled or expired foods.
• Prepared and served meals according to dietary guidelines.
• Treated patients and team members with dignity and respect.
• Provided assistance with meal setup, serving, and clean up as needed.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.