Malvin Santana
Worcester,MA
Summary
Hardworking employee enthusiastic about learning any type of field inside and out.
Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Store Associate
Sears
05.2019 - 03.2020
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring Up customers.
Sales Representative
AT&T
06.2021 - 01.2022
- Utilized Opus software to manage sales processes, track customer interactions, and process transactions efficiently.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping Experiences.
General Laborer
All in One & Moore
08.2022 - 09.2023
- Installed gutters, downspouts, elbows, and materials in existing and new construction homes.
- Worked with variety of insulation material types in residential and commercial settings.
- Completed can foaming and caulking as necessary around windows, doors and other features,
- Loaded, unloaded, and moved material to and from storage and production Areas.
Sales Representative
Charter Spectrum
10.2023 - 05.2024
- Utilized CSG & SM360 softwares to manage customer accounts, process service orders, and update billing information.
- Performed cash, card, and check transactions to complete customer purchases.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Built relationships with customers and community to promote long term Business growth.
Store Representative
Comcast
09.2023 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Checked pricing, scanned items, applied discounts, and printed receipts to ring Up customers
Education
Diploma -
South High School
Worcester, MA2021
Skills
- Customer Service
- Problem Solving and Conflict Resolution
- Adaptability and Flexibility
- Bilingual
Timeline
Sales Representative
Charter Spectrum
10.2023 - 05.2024
Store Representative
Comcast
09.2023 - Current
General Laborer
All in One & Moore
08.2022 - 09.2023
Sales Representative
AT&T
06.2021 - 01.2022
Store Associate
Sears
05.2019 - 03.2020
Diploma -
South High School
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