Malynda Langan
Omaha
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
Work History
Assistant Manager
Icing
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Secretary
Omaha Public Schools
01.2017 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Residental Manager
ENCOR
01.1998 - 01.2006
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
Waitress / Hostess
Ross's Steak House
01.1996 - 01.1999
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress / Hostess
Sizzler Steak House
01.1992 - 01.1998
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
In-Room Dining Order Taker
Runza
01.1986 - 01.1990
- Assisted guests with menu selections, providing recommendations based on dietary preferences and restrictions.
- Collaborated with culinary team to ensure special requests were met, leading to higher guest satisfaction rates.
- Contributed to team effort by cross-training in other areas of the restaurnt.
Education
Cosmetology / Nail Technician / Instructor - Beauty
Xenon International
88th Dodge Omaha Ne.04-1992
GED -
Central High
124 N 20th St, Omaha, NE 6810204-1990
Skills
- Customer service
- Team leadership
- Employee scheduling
- Decision-making
- Customer rapport
- Time management
- Customer relations
- Problem-solving
Timeline
Assistant Manager
Icing
01.2025 - Current
Secretary
Omaha Public Schools
01.2017 - Current
Residental Manager
ENCOR
01.1998 - 01.2006
Waitress / Hostess
Ross's Steak House
01.1996 - 01.1999
Waitress / Hostess
Sizzler Steak House
01.1992 - 01.1998
In-Room Dining Order Taker
Runza
01.1986 - 01.1990
Cosmetology / Nail Technician / Instructor - Beauty
Xenon International
GED -
Central High
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