Malynda Morris
Grand Junction,CO
Summary
6+ years in equipment sales and rentals, territory management,
customer cultivation, parts and service.
With prior healthcare experience, of roughly 10 years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Sun Belt equipment rentals
06.2023 - 04.2024
- Completion of Sun Belts comprehensive jump start training program for territory management/outside sales
- Managing customers equipment rental needs with job site familiarity & phases of construction
- Detailed & timely communication with all support employees for ease of customer support.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
Outside Sales Representative
United Rentals
07.2022 - 05.2023
- Outside sales and territory management for a roughly 750 customers
- Managing customers equipment rental needs with job site familiarity & phases of construction
- Detailed & timely communication with all support employees for ease of customer support
- Heavy emphasis on sale of used equipment
- Enter territory at 2.16 million fleet on rent pushing it on average to roughly 5-6 million in under 10 months.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Rental Coordinator
Ahern Rentals
11.2019 - 06.2022
- High volume customer contact
- Expanded equipment knowledge, from high reach, heavy, general and some trench safety
- Ability to lead customers in decision of appropriate machinery, via yard walks, catalog, equipment logistics, measurements, weight and balances, etc
- Process service calls, detail equipment failures, collect and maintain customer records, update changes to profiles, facilitate credit applications
- Assist in opening store and closing duties
- Prepared rental contracts, payments, and tracked items
- Process returned items, checking for damages and assessing fees
- Inventoried, order and maintain retail equipment, parts and accessories
- Merchandised and often assemble new equipment
Rental coordinator
Cashman Caterpillar Co.
08.2018 - 11.2019
- Strong customer care, develop estimates and quotes, process service calls, service swaps, responsible for product knowledge, acute attention to detail, organizational skills are critical, and multitasking in record time
- Eyes and ears on several departments at once
- Manage demand from inbound calls, the yard, shop technicians, field technicians, outside sales rep, contractors and homeowners alike
- Maintain constant track of our inventory status, availability or service issues
- Create reservations against available or pending equipment
- Often create equipment trade from other dealers to fulfill orders
- Generate freight quotes for transportation outside city limits
- Download detailed map searches for our dispatch division, for drivers ease and efficiency
- Collect payment for equipment
- Be the liaison between customer and Credit department
- Initiate the opening of new accounts
- Process all billing and monthly invoicing
- Generate refunds On COD accounts and return of deposit
- Maintain detailed written record of communication with all parties involved
- Including other CAT dealers in the region, to secure new inventory via transfers, swaps, or generate customer demos at no charge
- Complete the entire process with satisfactory return of equipment and inspection, making the equipment 'available' again.
Education
Work Related Certificates - Job Related Equipment Familiarization
Cashman CAT University
Henderson, NV2018
Medical Externship - Radiography
Coffee Creek Correctional Facility
Wilsonville, OR2007
Skills
- Customer Service (35 years)
- Inside/Outside sales (6 years)
- Prospecting and Cultivating
- Superior Organizational Skills
- Sales Proposal Creation
- Relationship Building
- Account Management
- Lead Generation
Certification
- MEWP Certified
- Forklift Trained
- Phlebotomist
- Medical Assistant
- Certified Clinical Medical Assistant (CCMA)
Additional Information
I'm an independent worker who also loves a team environment and working with others is my strong suit. I say what I mean and mean what I say. You won't be sorry to have me on your team. Thank You
Awards
- Recognition, 11/01/91, Horizon Airlines employee voted who put forth the most effort.
- Customer Service Award, 04/01/98, Passenger recognition of excellent service.
- Lead Medical Assistant and Preceptorship, 06/01/08, Celebrated by my medical director as one of the most thorough and patient trainers at her clinic.
Timeline
Outside Sales Representative
Sun Belt equipment rentals
06.2023 - 04.2024
Outside Sales Representative
United Rentals
07.2022 - 05.2023
Rental Coordinator
Ahern Rentals
11.2019 - 06.2022
Rental coordinator
Cashman Caterpillar Co.
08.2018 - 11.2019
Work Related Certificates - Job Related Equipment Familiarization
Cashman CAT University
Medical Externship - Radiography
Coffee Creek Correctional Facility