Malynn Rosa
Buffalo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Michaeli Bakery
New York, New York
12.2021 - 03.2024
- Completed daily side work tasks assigned by supervisor or manager.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Verified that all orders were correct before serving them to customers.
- Ensured compliance with health and safety regulations at all times.
Retail Sales Associate
Adidas
New York, NY
11.2017 - 02.2020
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Promoted special offers and discounts to encourage additional purchases.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Barista/Shift Supervisor
Starbucks
New York, NY
06.2015 - 02.2020
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Ordered products from suppliers when inventory was low or out of stock.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Led inventory management, ordering supplies and managing stock levels to minimize waste.
- Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NY06-2013
Skills
- Training and mentoring
- Point of sale systems
- Goal-Oriented
- Product Knowledge
- Multi-Task Management
- Customer Service
Certificates
- Food Handlers Certificate
Timeline
FOH Team Member
Michaeli Bakery
12.2021 - 03.2024
Retail Sales Associate
Adidas
11.2017 - 02.2020
Barista/Shift Supervisor
Starbucks
06.2015 - 02.2020
High School Diploma -
John F Kennedy High School