Mamadou Hassimiou Diallo
New York,NY
Summary
Dynamic professional with a proven track record at CVS Health, excelling in employee training and customer satisfaction. Skilled in cash handling and staff management, I enhanced team productivity and resolved conflicts effectively. Committed to continuous improvement, I implemented cost-saving initiatives that significantly benefited operations.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
CVS Health
10.2024 - Current
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Improved customer satisfaction with prompt service and effective conflict resolution.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Contributed to cost-saving initiatives by monitoring expenses closely and identifying areas for improvement.
Customer Service Expert
Qatar Airways
05.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Provide timely and accurate information to customers regarding flight schedules, fares, and promotions.
- Assisted customers with reservations , ticketing, and boarding.
- handling customers inquiries and complaints , and refund process.
Co-Founder/Director at Trans Africa
Trans Africa Global Service
08.2020 - 09.2021
- Developed and deployed a comprehensive training program that improved employee engagement.
- Supervised daily reconciliation of all locations.
Logistics Supplier
Doctors Without Borders/Belgique
09.2015 - 11.2016
- Reduced order processing time with effective communication between suppliers and internal departments.
- Negotiated favorable contracts with vendors, achieving significant cost savings for the organization.
- Developed comprehensive reports on inventory levels, enabling better decision-making for replenishment needs.
- Analyzed market trends to identify opportunities for cost reduction or product improvements within the supply chain scope.
Machine Operator at Jumbo Global Guinea
Jumbo Global Service
01.2014 - 02.2015
- Maintained accurate records of operations and production.
- Calibrated machines to ensure accuracy and quality of finished product.
- Operated multiple machines simultaneously to meet production deadlines.
Education
Certificate - Solving Problems With Creatives &Critical Thinking
Coursera IBM
The Bronx, NY07-2025
Certificate - Supply Chain Logistics
Coursera, Reuters
The Bronx, NY08-2024
Cerificate - IOSH(institutionof Occupation Safety And Health.
ACME Institute of Safety Professional
Doha, Qatar07-2022
Associate of Science - Mechanical Engineering
IST MAMOU /Guinea
Guinea,Conakry11-2009
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Languages
Fulani
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Shift Supervisor
CVS Health
10.2024 - Current
Customer Service Expert
Qatar Airways
05.2022 - 01.2023
Co-Founder/Director at Trans Africa
Trans Africa Global Service
08.2020 - 09.2021
Logistics Supplier
Doctors Without Borders/Belgique
09.2015 - 11.2016
Machine Operator at Jumbo Global Guinea
Jumbo Global Service
01.2014 - 02.2015
Certificate - Solving Problems With Creatives &Critical Thinking
Coursera IBM
Certificate - Supply Chain Logistics
Coursera, Reuters
Cerificate - IOSH(institutionof Occupation Safety And Health.
ACME Institute of Safety Professional
Associate of Science - Mechanical Engineering
IST MAMOU /Guinea
Similar Profiles
Anthony C AvalosAnthony C Avalos
Loss Prevention Manager at CVS HealthLoss Prevention Manager at CVS Health
Tanishia RatcliffeTanishia Ratcliffe
Shift Supervisor at CVS HealthShift Supervisor at CVS Health
Misbah QureshiMisbah Qureshi
Clinical Operations Advisor at CVS HealthClinical Operations Advisor at CVS Health
Lucy BlaizeLucy Blaize
Senior Account Manager at CVS HealthSenior Account Manager at CVS Health
Shahzeb ArifShahzeb Arif
Vice President, Analytics at Publicis CollectiveVice President, Analytics at Publicis Collective