Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Mame Diaara Faye

Oakpark

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Lead Sales AssociateCustomer Service RepresentativeAdministrative AssistantCustomer Care RepresentativeCall Center Agent, Inbound Sales

Work Type

Full TimeSeasonal WorkPart Time

Location Preference

HybridOn-SiteRemote
Location: Southfield, MIDetroit, MIOak Park, MI
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementFlexible work hours4-day work weekPersonal development programsWork-life balance

Summary

Passionate and creative MBA student. Dedicated to learning and growing. Hardworking and detail oriented. Passionate about developing people and leveraging innovation to drive continuous improvement and customer satisfaction . Skilled at motivating and mentoring diverse teams to deliver outstanding performance in fast-paced, deadline-driven environments. Currently in Michigan but willing to relocate anywhere in the United States.

Trilingual (English, French, Afrikaans) .

Overview

6
6
years of professional experience

Work History

Lead Sales Associate

DKNY
Troy
02.2025 - Current
  • Led team in achieving sales targets through effective merchandising and customer engagement techniques.
  • Trained and mentored new associates on product knowledge and sales strategies to enhance team performance.
  • Collaborate with cross-functional departments to streamline operations and enhance service efficiency.
  • Developed promotional displays that increased product visibility and drove additional sales revenue.
  • Lead team meetings to set expectations, track performance, and coach associates for continuous growth.

Customer Service Representative

Orange Business Services
Paris
01.2022 - 03.2025
  • Assisted customers with inquiries and resolved issues efficiently through multi-channel communication.
  • Provided product knowledge to enhance customer experience and increase satisfaction ratings.
  • Documented customer interactions using CRM software to ensure accurate record-keeping and follow-up.
  • Collaborated with team members to streamline processes, improving response times to customer requests.
  • Scheduled appointments
  • Create customers accounts

Call Center Representative

Quality Center
04.2020 - 05.2022
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Inbound and Outbound calls
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Master of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
05-2026

BBA - Business Administration

Kedge Business School
Paris
12-2021

Skills

    Customer Service and Relationship building

    Safety , Quality and Performance Management

    Shift Scheduling

    Team Leadership and Development

    Problem solving and adaptability

    Verbal & Written Communication

    Data-Driven and Decision Making

    Trilingual

    Opening and closing procedures

    Time management

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Sales Associate

DKNY
02.2025 - Current

Customer Service Representative

Orange Business Services
01.2022 - 03.2025

Call Center Representative

Quality Center
04.2020 - 05.2022

Master of Science - Business Administration And Management

Western Governors University

BBA - Business Administration

Kedge Business School

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Mame Diaara Faye