Tanya Mchugh
Mound City,MO
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Lead Sales Associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
Mound City, MO
08.2023 - Current
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Delivered excellent customer service for repeat business and referrals.
- Participated in store meetings and product training sessions to understand and sell items.
- Built relationships with customers and community to promote long term business growth.
- Trained new sales associates to ensure consistent performance across the team.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Performed inventory control procedures to manage stock.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Coordinated with suppliers to ensure timely delivery of products, avoiding stock shortages or delays in fulfilling customer orders.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
Front Desk Receptionist
Super 8 Hotel
Mound City, MO
09.2020 - 09.2023
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered and updated sensitive customer information during check-ins and room changes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected [Type] payments, processed transactions and updated relevant records.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Collected room deposits, fees, and payments.
- Compiled information from files and research to satisfy information requests.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed strong working relationships with team members, fostering a positive work environment.
- Trained new team members on company procedures, customer service and issue resolution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
Drive-Thru Cashier
McDonald's Restaurant
Mound City, MO
09.2022 - 07.2023
- Followed food safety and sanitation guidelines at all times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Processed refunds and exchanges in accordance with company policy.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Operated point-of-sale system efficiently, effectively managing transaction records for accurate financial reporting purposes.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Promoted company loyalty program to customers, increasing membership rates over time.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Followed company policies and procedures regarding cash handling.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Worked with floor team and managers to meet wide range of customer needs.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Resolved problems with orders quickly and offered refund or replacement.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Handled cash with high accuracy and took care to check bills for fraud.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Balanced cash drawer at beginning and close of shift.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Upsold additional products and services to customers to boost sales.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
West Nodaway R1 High School
Burlington Junction, MO05.1997
Skills
- POS System Operation
- Retail Store Operations
- Payment Processing
- POS system expertise
- Account Management
- Point of sale operation
- Client Relationship Management
- Performance Assessment
- Loss Prevention
- Flexible Schedule
- Efficient sales transactions
- Food safety and sanitation
- Effective negotiation
- Cash Handling Accuracy
- Relationship Building
- Schedule Preparation
- Mentoring and training
- Persistent and Resilient
- Merchandise displays
- Inventory and Stocking
- Goal-Oriented
- Sales Promotions
- Positive Customer Experience
- Account Servicing
- Customer Service
- Cash Flow Management
- POS system knowledge
- Teamwork and Collaboration
- Product Recommendations
- Product Merchandising
- Sales Forecasting
- Negotiation
- Pricing and Labeling
- Client Relationship Building
- Sales Presentations
- Sales Training
- MS Office Applications
- Cash Handling
- Staff Supervision
- Sales pitching
- Customer Needs Assessment
- POS Systems
- Customer care
- Team building
- Recordkeeping
- Active Listening
- Calm Under Pressure
- Attention to Detail
- Microsoft Office
- Organizational Skills
- Decision-Making
- Social Perceptiveness
- Problem Resolution
- Verbal Communication
- Clerical Support
- Data Management
- Good Telephone Etiquette
- Flexible and Adaptable
- MS Office
Crafter
I love to do crafting in my spare time . with a very creative mind .
Timeline
Lead Sales Associate
Dollar General Store
08.2023 - Current
Drive-Thru Cashier
McDonald's Restaurant
09.2022 - 07.2023
Front Desk Receptionist
Super 8 Hotel
09.2020 - 09.2023
High School Diploma -
West Nodaway R1 High School