MAMOUDOU DIALLO
MONTGOMERY,US
Summary
Highly motivated, detail oriented and analytical Computer Information System professional with a half decade of experience in Information Technology, Networking Technician and Cyber Security. Proficient in managing and optimizing IT infrastructures, developing software solutions, and ensuring data integrity. Strong technical skills in monitoring the performance of networking equipment and servers to ensure efficiency and prevent downtimes, and deploying security protocols to safeguard organizational data. Aims to leverage technology to solve real-world problems and enhance user experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Systems Technician
Alabama Law Enforcement Agency
Montgomery, AL
12.2024 - Current
- Activated and ran patch cables from the network closet path panel and 110 blocks into Cisco Catalyst switches for network connectivity for users
- Troubleshooting and resolving IT-related issues for employees, customers, and clients
- Monitoring the performance of networking equipment and servers to ensure efficiency and prevent downtimes
- Used the fluke network tester to ensure there was network connectivity from the network closest to network jack
- Made CAT5E and CAT6E network cables, and ran the ethernet cable from network patch panel to Cisco network switches
- Participated in the troubleshooting and resolution of technical issues and resolved network connectivity issues, including setting up and configuring Wi-Fi connections, resulting in a 95% decrease in support tickets
- Participated on Wan VoIP project by calling ALEA agencies' sites asking survey questions to prepare them for migration over to the new system
- Performed troubleshooting of network connectivity issues.
- Ensured compliance with industry standards regarding safety and security protocols.
- Configured network routers, switches, firewalls, VPNs and other networking devices.
- Set up user accounts in accordance with company policies and procedures.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Provided support to end users in resolving technical problems remotely or on-site.
- Assisted with the installation of operating systems such as Windows 7, 8, 10 and Linux OS.
IT Systems TECHNICIAN | NETWORK TECHNICIAN
Trenholm State College
Montgomery, AL
01.2023 - 08.2024
- Provided technical support to employees across various departments, ensuring the smooth functioning of IT systems and networks
- Successfully conducted authorized system penetrations to access various operating systems
- Diagnosed and resolved hardware and software issues, including troubleshooting network connectivity, printers and scanners issues, and system crashes
- Conducted regular system audits and data integrity checks to ensure compliance and reliability
- Image operating systems, installed and upgraded software applications, performed system updates, and maintained user accounts
- Collaborated with cross-functional teams to gather requirements and deliver software solutions on time and within budget
- Troubleshoot hardware and software problems and provide step-by-step guidance to resolve issues efficiently
- Performing discovery of accounts and were used in security logs, group administration, powershell & Visual Basic Scripting Edition (vbscript)
- Create user accounts in the active directory
Education
COMPTIA SECURITY PLUS TEN WEEKS BOOTCAMP -
CyberTech LLC
Montgomery, AL11.2024
ASSOCIATE APPLIED - COMPUTER SCIENCE DEGREE - CYBER SECURITY CONCENTRATION
Trenholm State Community College
Montgomery, AL05.2024
Skills
- IT Support
- Network Troubleshooting
- System Audits
- Software Installation
- Data Integrity
- Active Directory
- PowerShell
- VBScript
- Cisco Switches
- Cabling
- Wi-Fi Configuration
- VoIP
Phone - Number
3342202417
Additionalinformation - Clubsandprojects
- President Trenholm State Community College Computer Information System (CIS) Club
- HBCU App Build and Pitch Competition Alabama Collective project
- Wan Voip phone project Alabama Law Enforcement Agency
Languages
French
Professional
Certification
SECURITY PLUS CERTIFICATION
Timeline
IT Systems Technician
Alabama Law Enforcement Agency
12.2024 - Current
IT Systems TECHNICIAN | NETWORK TECHNICIAN
Trenholm State College
01.2023 - 08.2024
SECURITY PLUS CERTIFICATION
COMPTIA SECURITY PLUS TEN WEEKS BOOTCAMP -
CyberTech LLC
ASSOCIATE APPLIED - COMPUTER SCIENCE DEGREE - CYBER SECURITY CONCENTRATION
Trenholm State Community College
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