Mamoudou Kane
Columbus,OH
Summary
Dedicated Fine Dining Server seeking a full-time help desk role. Adept at delivering exceptional customer service and fostering positive experiences in fast-paced, high-pressure environments. Eager to leverage transferable skills in communication, problem-solving, and client relations to excel in a Help Desk Tech role. Possessing a strong foundation in troubleshooting and a passion for technology, committed to providing efficient solutions and technical support to enhance user experiences and organizational efficiency. Known for proactive approach, attention to detail, and ability to adapt quickly, prepared to contribute effectively to IT teams and deliver outstanding service in every interaction. Enthusiastic and eager to contribute to team success, while also motivated to learn, grow, and excel in the IT industry.
Overview
13
13
years of professional experience
Work History
Server
Hanks Lowcountry Seafood & Raw Bar
Columbus, OH
03.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Collaborated with team members Front and back of house during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained polished appearance, contributing to upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining immaculate dining area.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during peak business hours, with upwards of 25+ guest per night .
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
Server
FYR Signature/Gallerie By Hilton Hotels
Columbus, OH
06.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers. Averaging $1000 in sales per morning.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Ruths Chris Steakhouse
Columbus, OH
04.2022 - 02.2024
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers. Averaging $1600+ in sales per night.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Rep/ Administrator
Douganabe Enterprise
Columbus, OH
01.2011 - Current
- Sales of rare exported West African art
- Responsible for all prospective vendor/client communications
- Event Scheduling (20+ shows per year)
- Inventory Management
- Product Research ( For sales knowledge of products)
- Targeted new customers to grow geographic reach and increase revenue.
Server
Worthington Tavern
Worthington, OH
02.2022 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/ Server Assistant
High Bank Distillery Co
Columbus, OH
12.2020 - 01.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business for 200+ cover per night.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Administrator/ Receptionist
Full Focus Fitness (Boss FItness)
Columbus, OH
08.2017 - 07.2020
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collected membership payments from clients and updated account balances.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
Sales Rep
EMI Marketing
Dublin, OH
04.2016 - 02.2017
- Set up T-Mobile business cell phone plans.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Engage small business owners as prospective clients
- Developed and delivered engaging sales presentations to convey product benefits
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
- Increased sales by offering advice on purchases and promoting additional products for over 20 + Small businesses per day
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
Education
Some College (No Degree) - Marketing
University of Akron
Akron, OHComptia Network+ Certification - Information Technology
Goodwill Employment Training Center
Columbus, United States07.2024
Comptia A+ Certification - Information Technology
Goodwill Employment Training Center
Columbus, United States02.2022
High School Diploma -
Olentangy Liberty High School
Powell, OH05.2013
Skills
- Help Desk Operations
- Desktop and laptop installations
- Hardware and software installation
- Windows OS, Mac OS,
- Printer Instillation
- IT Documentation
- Virus Removal
- Fluency in French language (Reading, Writing, and Speaking) (20 Years)
- Communication skills
- Attention to detail
- Customer service
- Interpersonal communication skills
- Customer Relations
Languages
French
Native or Bilingual
Timeline
Server
Hanks Lowcountry Seafood & Raw Bar
03.2024 - Current
Server
FYR Signature/Gallerie By Hilton Hotels
06.2022 - Current
Server
Ruths Chris Steakhouse
04.2022 - 02.2024
Server
Worthington Tavern
02.2022 - 08.2022
Server/ Server Assistant
High Bank Distillery Co
12.2020 - 01.2022
Administrator/ Receptionist
Full Focus Fitness (Boss FItness)
08.2017 - 07.2020
Sales Rep
EMI Marketing
04.2016 - 02.2017
Sales Rep/ Administrator
Douganabe Enterprise
01.2011 - Current
Some College (No Degree) - Marketing
University of Akron
Comptia Network+ Certification - Information Technology
Goodwill Employment Training Center
Comptia A+ Certification - Information Technology
Goodwill Employment Training Center
High School Diploma -
Olentangy Liberty High School
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