Mamraj Cheddie
Abilene
Summary
Hardworking Customer Service Representative with 2 years of experience working with Customers and store product. Trained in project and time management with extensive knowledge of POS and Order Manage and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Organized Advisor experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Abilene State Supported Living Center
Abilene
07.2025 - Current
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed personalized care plans tailored to individual needs and preferences.
- Provided emotional support to clients, fostering positive relationships and trust.
- Maintained accurate documentation of client progress and care activities consistently.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients get in and out of beds and wheelchairs.
Front of house and cook
Whataburger
Abilene City
09.2022 - 07.2023
- Work on POS and the fryer which is where you take customers orders and make fries, strips, and filets.
- Work on grill and make-up table which is where you make the orders.
- Was also tasked with keeping the work area clean and loading up merchandise.
Digger and Treater
Osmose
Peachtree city
03.2022 - 08.2022
- Dug holes around electric and communications poles.
- Could also treat poles and dispose of harmful chemicals.
- Was also able to keep counts of various equipment and kept a clean workplace.
Back of House and Front of house
Chick-Fil-A
Abilene
10.2021 - 03.2022
- Lean which is restocking and dealing with grill.
- Breading which was breading the chicken.
- Machices which is working fryers.
- Secondary which is dealing with nuggets, grilled nuggets, mac and cheese, strips, and salads.
- Dish which is washing dishes.
- Buns which is prepping the buns for sandwiches and making the grilled sandwiches and soups.
- Fries which is dealing with the fries for every orders.
- Stuffing which is making sure each order had their drink, straws, napkins, and sauces.
- Running which is running out customers' orders.
Digger and Treater
Osmose
Peachtree city
07.2021 - 09.2021
- Dug holes around electric and communications poles.
- Could also treat poles and dispose of harmful chemicals.
- Was also able to keep counts of various equipment and kept a clean workplace.
Packer and Stacker
Pactiv Evergreen
Abilene
12.2020 - 07.2021
- I was responible for packing plastics and for stacking boxes for 12hrs.
- Anything else is under NDA
Customer Service Specialist and Advisor
Best Buy
Abilene
11.2018 - 12.2020
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing M-rated games and anything else POS told me not to sale to underaged customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers with special services, account updates and promotional options.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Worked closely with other Customer Service agents to solve problems and handle customer concerns.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Cooper High School
Abilene, TXSkills
- Customer support
- Report preparation
- International sales support
- Sales expertise
- Money handling abilities
- Stocking and replenishing
- POS systems expert
- Client support
- Personal care
- Behavior monitoring
- Community integration
- Safety management
- Disability support
- Documentation accuracy
- Problem solving
- Relationship building
- Team collaboration
- De-escalation techniques
- Mobility assistance
- Charting and documentation
- Compassionate caregiving
- Client safety and first aid
- Direct patient care
- Report writing
- Report generation
- Behavior redirection
- Hygiene assistance
- First aid and CPR
- Behavioral support
- Daily living support
- Self-care promotion
- Social skills development
- Multitasking and organization
- Life skills training
- Patient care
- Problem-solving
- Quality control
- Customer service
- Adaptability
- Conflict resolution
- First aid training
- Quality assurance
- Inventory management
- Equipment maintenance
- Waste disposal
- Attention to detail
- Client relationship management
- Emotional support
- Documentation maintenance
- Adaptability to change
- Positive reinforcement
- Empathy and understanding
- Critical thinking
- Emotional intelligence
- Client engagement
- Active listening
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Trained and mentored 6 employees.
- Was Presidents of gamers club.
- Graduated JROTC as a Cadet Chief Master Sergeant.
- Was a Life Scout for Boy Scouts of America.
- Was in a lead role as Henry Waverly in Irving Berlin's White Christmas for Cooper high school musical Theater.
- Was in air rifles and saber team for JROTC.
Additional Information
I am a quick learner so pick up on things and running with it is usually easy for me. If I'm ever needed to zone somewhere else I can usually get a grasp of doing it after doing it a couple of times.
Timeline
Direct Support Professional
Abilene State Supported Living Center
07.2025 - Current
Front of house and cook
Whataburger
09.2022 - 07.2023
Digger and Treater
Osmose
03.2022 - 08.2022
Back of House and Front of house
Chick-Fil-A
10.2021 - 03.2022
Digger and Treater
Osmose
07.2021 - 09.2021
Packer and Stacker
Pactiv Evergreen
12.2020 - 07.2021
Customer Service Specialist and Advisor
Best Buy
11.2018 - 12.2020
High School Diploma -
Cooper High School