Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
Assurance
Seattle, WA
03.2023 - 07.2024
Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
Insurance Agent
Capital City Insurance Agency, Inc
Tallahassee, FL
07.2011 - 07.2023
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Engaged customers and provided high level of service by carefully explaining details about documents.
Scheduled, filed, made reservations, and prepared materials on a timely basis; provided follow up and documentation.
Coordinated and planned sales events.
Executive Assistance/Customer Service Representative
O'Neal Insurance Agency
10.2004 - 03.2011
Manage office, write new policies, assist customers, accept payments, endorsement changes, and record inquiries.
Scheduled, filed, made reservations, and prepared materials on a timely basis; provided follow up and documentation.
Customer Service Representative
Lewis Insurance Agency
Lake City, FL
01.1999 - 08.2003
Contacted customers about potential service upgrades, new services and account changes.
Teacher's Assistant
Leon County Schools
Tallahassee, Florida
08.1990 - 07.1991
Graded assignments and tests and documented results into filing systems.
Assisted teachers with instruction and provided clerical support for diverse needs.
Distributed textbooks, workbooks, papers, and pencils to students.
Monitored students in class, hallways, and cafeteria to enforce school rules.
Helped students master assignments and reinforced learning concepts presented by teachers.
Created and maintained a safe and engaging learning environment for all students.
Peer Counselor
Suwannee County - Student Intern - Unpaid Position
Live Oak, FL
08.1985 - 05.1987
Facilitated weekly mentoring sessions to support mentees' academic and personal development.
Provided constructive feedback on academic assignments and projects.
Guided mentees in setting realistic academic and personal goals.
Promoted skill building to support activities of daily living.
Fostered a supportive and inclusive community among mentees.
Education
Internship - Patient Care Assistant -
Branell Institute
Tallahassee, FL
08.1992
Math Education
Florida State University
Tallahassee, FL
12.1989
AA - Education
North Florida Junior College
Madison, FL
05.1989
May, 1987 - Business
Suwannee High School
Live Oak, FL
05.1987
Skills
Skilled in variety of computer programs, Microsoft Office programs, and database systems
Bookkeeping
Excellent people skills
Excellent organizational skills
Sales
Detail-oriented
Strong customer service skills
Certification
220 & 215 Insurance License
Real Estate License
Phone
(850) 251-9846
Traits
Responsible
Fast learner
Good communication skills
Hard working
Timeline
Medicare Insurance Agent
Assurance
03.2023 - 07.2024
Insurance Agent
Capital City Insurance Agency, Inc
07.2011 - 07.2023
Executive Assistance/Customer Service Representative
O'Neal Insurance Agency
10.2004 - 03.2011
Customer Service Representative
Lewis Insurance Agency
01.1999 - 08.2003
Teacher's Assistant
Leon County Schools
08.1990 - 07.1991
Peer Counselor
Suwannee County - Student Intern - Unpaid Position
Medical Assistant/Transitional Care Coordinator at Dedicated Senior Medical CenterMedical Assistant/Transitional Care Coordinator at Dedicated Senior Medical Center