Manal Douai
Tampa
Summary
Experienced, highly skilled multi-lingual financial services manager. High performance Team builder with excellent presentation and communication skills. Known for delivering record-breaking performance within competitive markets while building strong relations with customers and lenders. Consistently rewarded for success in planning and operational improvements.
Overview
18
18
years of professional experience
Work History
Finance & Insurance Manager
Asbury Automotive Group
02.2023 - Current
- Enhanced revenue growth with the development of new financial products and services.
- Reduced risk exposure by conducting thorough credit assessments, OFAC and RedFlag screening
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Finance & Insurance Manager
Crown Auto
04.2022 - 12.2022
- Support sales managers and sales advisors during every vehicle purchase to leverage opportunities to sell aftermarket products and services.
- Obtain all the necessary information to determine feasibility of granting loans.
- Build excellent relations with lenders which in return facilitates approvals, funding and CIT.
- Maintain excellent personal metrics (PVR, PPU..)
- Ensure customer satisfaction throughout the entire vehicle purchase process and after.
Finance & Insurance Manager
Asbury Automotive Group
05.2020 - 04.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Build excellent relations with lender to help facilitate approvals and funding process.
- Maintain highest ethical standards serving as a finance director and/or manager who is committed to a high customer satisfaction index (CSI)
Location Sales Manager
Hertz Corp.
02.2017 - 03.2020
- Recognized for consistently exceeding revenue targets by successfully marketing ancillary products to customers
- Delivering and applying business strategies and developing projects and procedures to improve quality and efficiency of operations.
- Managed over 100 employees on larger scale, while continuously increasing direct team performance (70% increase YOY)
- Effectively contributed to keeping location at the top of the CEO score card ( #1 nationwide for 7 consecutive months shortly after Hertz ranked No. 1 in customer satisfaction in J. D. Power)
- Recruiting new employees and providing them with training. Scheduling adequate staff coverage. Coaching employees on how to improve their ability to sell and meet customers needs. Managing unionized / non-unionized workforce
- Staying on top of hourly reservations, return counts, vehicle make and model availability, handling escalated customer issues and requests
- Fraud and theft prevention and spreading awareness and enforcing BOLO procedures
Linguistic and Cultural Advisor
Bildungsinstitut Pscherer GmbH
02.2011 - 07.2016
- Assisting and guiding integration courses for war refugees, as required by the Federal Office for Migration and Refugees (BAMF)
- Mediation of everyday knowledge as well as knowledge of legal system, culture and history of Germany Provided one-on-one and group lessons to help war refugees learn German to facilitate their transition
- Live translation during project meetings with international participants. In house assistance in difficult cases
- Resolve issues. Answer questions students might have due to language barrier and cultural background
Interpreter /Translator C.O.B
SSD Sicherheitsfirma
12.2006 - 08.2008
- Providing general linguistic support for 2SCR and RPC operations, and interpretation during interviews, meetings, and conferences
- Facilitating communications between role players and U.S Military in Arabic translation. Attended on-site meetings and seminars in preparation for oncoming overseas deployments
- Provided oral and written translations and interpretations for all parties in English, German and Arabic, successfully maintaining pace with native speakers to deliver real-time comprehension
- Offered support during joint forces military training rotations as civilian on battlefield
Education
High School Diploma -
MOH V.
MoroccoSocial Studies
Fachhochschule Anhalt
Koethen, Germany2007
Skills
- Multilingual
- Customer relations / service
- Data entry
- Executive Support
- Marketing
- Revenue Management
- Reports / Spreadsheets
- Coaching/Mentor
- Financial analysis and reporting
- Relationship building and management
- Sales professional
- Revenue Generation
- Human resources knowledge
Languages
Proficiency in Arabic**, English, French and German.
**Arabic including Levantine and north African dialects.
Certifications & Awards
- Finance & Insurance Management Certification (Brown & Brown Dealer Services)
- Certificate of Appreciation for role played during support for 2SCR Rotation, CMTC OPSGRP, S3, COB.
- Certificate of Appreciation for outstanding Performance in the RPC supporting the mission Rehearsal exercise.
Timeline
Finance & Insurance Manager
Asbury Automotive Group
02.2023 - Current
Finance & Insurance Manager
Crown Auto
04.2022 - 12.2022
Finance & Insurance Manager
Asbury Automotive Group
05.2020 - 04.2022
Location Sales Manager
Hertz Corp.
02.2017 - 03.2020
Linguistic and Cultural Advisor
Bildungsinstitut Pscherer GmbH
02.2011 - 07.2016
Interpreter /Translator C.O.B
SSD Sicherheitsfirma
12.2006 - 08.2008
High School Diploma -
MOH V.
Social Studies
Fachhochschule Anhalt