MANAL NABEEL
Milwaukee,WI
Summary
Capable of managing crises and at ease in fast-paced environments. Successfully managing time, setting priorities, and using solid judgment to raise the caliber of patient care. Renowned for having a high volume of patients and family members and being able to rapidly and effectively identify needs, address issues, and build relationships while remaining composed, diplomatic, and supportive it. Over 4+ years of EPIC health system experience in hospital and remote setting.
Overview
8
8
years of professional experience
Work History
Health Information Specialist II
Ciox Health
09.2021 - Current
- Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical records to processing operations
- Validate requests and authorizations for the release of medical information according to established procedures and HIPAA guidelines
- Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Provides excellent customer service by being attentive, respectful, and professional at all times; ensures understanding of customer requests and follows through as promised; is proactive in identifying and addressing member concerns, or problems
- Performs responsibilities in accordance with the Company's and member facilities' policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches
- Maintains confidentiality, information security, and ethical behavior when handling all Company and medical records information during transport, storage, and disposal
- Attends and participates in required educational training sessions and staff meetings as scheduled and assigned
- Communicates with the Manager on an ongoing basis, providing information and data as requested including member's changing needs and requests.
- Utilizes numerous EMR systems including Epic, Healthsource, One-content and Right Fax
Lead Patient Registration Representative
R1RCM- Ascension Hospital
01.2019 - 09.2021
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred
- Provides assistance to staff as necessary to ensure compliance with department policies and procedures
- Assists leadership with staffing oversight, key performance, and reporting analysis
- Facilitates the resolution of problematic situations and informs appropriate leadership of action taken
- Utilizes numerous computer programs including Epic, Right fax, Experian OneSOurce, Phreesia, and Payment Posting to collect ER and surgery copays
- Orient, train, and provide education for staff related to registration processes and management of work queues.
- Maintains patient flow to ensure patients are cared for in the most efficient and courteous manner
- Verifies insurance benefits, obtains/calculates patient responsibility, and requests payment
- Identifies patients in need of financial assistance and refers patients to Financial Advocates when necessary
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for a concise and timely flow of information
- Maintains knowledge of and reference materials for Medicare, Medicaid, and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral, and a list of current accepted insurance plans.
Peer Advocate
Gateway Technical College
06.2015 - 06.2018
- Be an advocate for students to various departments and leadership, when necessary
- Build rapport with students, creating a safe and welcoming environment
- Help students identify strengths and weaknesses
- Assist students with setting their academic and career goals
- Ensure all records are completed and record students' visits
- Report accurately all hours worked on the appropriate electronic payroll forms or hard copy forms and submitting on time
- Participate in all training sessions for the purposes of acquiring additional skills and remaining current on coaching practices
- Maintain the confidential relationship between coach and student, ensuring to abide by FERPA regulations
- Be on time, present, and prepared for every appointment
- Communicate with students according to team set calendars, with email, phone, and text communications
- Maintain a positive and encouraging attitude with students, regardless of their frustrations and/or demeanor
- Communicate with coworkers and students to make arrangements when late or absent
- Respect the Gateway Student Code of Conduct at all times
- Refer students to other departments and connect them to resources, as necessary
- Create and maintain relationships with key faculty and staff members
Education
Associates - Applied Science Health Information Technology
Gateway Technical College
Racine, WIHighschool Diploma -
Washington Park High School
Racine, WISkills
- Patient Records Documentation
- Customer Experience
- Records Pulling
- Electronic Health Records Systems
- Health Records Review
- Call Transfers
- Record Releases
- Effective Communication
- HIPAA Compliance and Regulations
- Office Administration
- Administrative Duties
Accomplishments
Awarded as Star Ambassador in 2017 at Gateway Technical College, Racine Campus
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
English
Full Professional
Timeline
Health Information Specialist II
Ciox Health
09.2021 - Current
Lead Patient Registration Representative
R1RCM- Ascension Hospital
01.2019 - 09.2021
Peer Advocate
Gateway Technical College
06.2015 - 06.2018
Associates - Applied Science Health Information Technology
Gateway Technical College
Highschool Diploma -
Washington Park High School
Similar Profiles
Victoria ElliottVictoria Elliott
Data Technician at CIOX HealthData Technician at CIOX Health
Takiyah VanPuttenTakiyah VanPutten
Lead Health Information Specialist at Ciox HealthLead Health Information Specialist at Ciox Health
Philip HinzPhilip Hinz
PRODUCT OWNER at CIOX HEALTHPRODUCT OWNER at CIOX HEALTH
Diana RodriguezDiana Rodriguez
EMR Team Lead at Ciox HealthEMR Team Lead at Ciox Health
Misty MckayMisty Mckay
Customer Service Representative at CLEAResultCustomer Service Representative at CLEAResult