Manard Ridner
Tampa,FL
Summary
Highly driven and results oriented individual intent on the sole objective of increasing productivity and profitability on a daily basis
Overview
19
19
years of professional experience
Work History
Account Manager
Big Sky Enterprises
Land O' Lakes, FL
01.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Renewed existing accounts by cementing trusting relationships with customers.
- Resolved customer complaints in a timely manner.
- Solicited feedback from customers on their experience with products or services.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Purchasing Manager/Technician
Quality Ink Coding
Plant City, FL
07.2017 - 10.2021
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
- Conducted regular vendor performance reviews to ensure quality standards were met.
- Verified purchase requisitions by comparing items requested to master list.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
Account Manager
Big Sky Enterprises
Land O' Lakes, FL
01.2009 - 07.2017
- Renewed existing accounts by cementing trusting relationships with customers.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Account Representative
Big Sky Enterprises
Land O' Lakes, FL
05.2005 - 01.2009
- Responded quickly to customer inquiries via phone or email.
- Resolved customer complaints in a timely manner.
- Generated new business through cold-calling prospective clients.
- Assisted in the managing and maintenance of accounts
Education
Some College (No Degree) - Business Administration
The University of Toledo
Toledo, OHSkills
- Account Development
- Needs Analysis
- Client Relationship Management
- Account Management
- Customer Service
- Lead Generation
- Account Servicing
- Customer Satisfaction
Timeline
Account Manager
Big Sky Enterprises
01.2022 - Current
Purchasing Manager/Technician
Quality Ink Coding
07.2017 - 10.2021
Account Manager
Big Sky Enterprises
01.2009 - 07.2017
Account Representative
Big Sky Enterprises
05.2005 - 01.2009
Some College (No Degree) - Business Administration
The University of Toledo
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