Manas Sapra
Old Navy
Tustin,CA
3
Languages
6
years of professional experience
Assistant Manager of Customer Operations with experience leading daily store operations, customer service, cash handling, and sales floor execution. Skilled in team leadership, task delegation, operational efficiency, and creating a positive customer experience. Proven ability to support associates, maintain store standards, resolve customer needs, and keep operations running smoothly as a Leader on Duty.
Work History
Assistant Manager
8 Months- Lead daily store operations and delegate tasks to ensure business and customer service goals are met.
- Manage stockroom inventory, maintaining accurate organization and ensuring merchandise is available for the sales floor.
- Conduct inventory audits and resolve product discrepancies to maintain accurate inventory records.
- Place and manage supply orders to support daily store operations and ensure necessary materials are available.
- Maintain sales floor replenishment, ensuring products and sizes are available to meet customer needs.
- Train and support associates on customer service, operational procedures, and store standards.
- Assist customers with product locations, availability, and alternative options to provide an efficient shopping experience.
- Maintain organized sales floor and stockroom areas while ensuring company standards are consistently met.
- Serve as Leader on Duty, overseeing store operations, supporting associates, and addressing customer and operational needs.
Full Time Brand Associate
5 Years 2 Months- Recognized as a top performer for excellent customer service.
- Assisted customers in locating products and placing special orders to meet their needs.
- Promote and sign up customers for credit cards.
- Promoted and enrolled customers in credit card programs, enhancing customer loyalty and sales opportunities.
- Support team members with questions and guidance to keep store operations running smoothly.
- Serve as Leader on Duty (LOD), checking in employees, assigning responsibilities, and assisting them as needed.
- Managed employee check-ins and assigned tasks to ensure smooth operations.
- Replenished merchandise by efficiently transferring products from stockroom to sales floor, ensuring availability for customers.
- Replenish merchandise, moving products from the stockroom to the sales floor.
Education
Associate of Arts - Business Administration
Associate of Science - Business Administration
Skills
Customer service
Point of sale
Customer relationship management
Customer engagement
Sales support
Inventory management
Operations Management
Product knowledge
Shipment processing
Brand awareness
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Education and Training
other,other
Timeline
Assistant Manager
Old Navy
12.2025 - CurrentRead More
Full Time Brand Associate
Old Navy
10.2020 - 12.2025Read More
Irvine Valley College
Associate of Science from Business Administration
Read More
Irvine Valley College
Associate of Arts from Business Administration
Read More