MANCHELLE BEARD
Ruston,LA
Summary
Dedicated Patient Access Representative with a focus on customer service, insurance verification, and HIPAA compliance. Proven ability to enhance patient satisfaction and streamline workflows. Known for effective communication and strong empathy, contributing to improved patient satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Willis Knighton Medical Center
Shreveport, LA
09.2020 - 02.2026
- Managed patient registration processes, ensuring accuracy and efficiency in data entry.
- Coordinated communication between medical staff and patients to facilitate timely care delivery.
- Streamlined admission workflows by implementing new electronic health record systems.
- Trained new team members on operational procedures and software usage for improved performance.
- Collaborated with interdisciplinary teams to address patient needs and resolve issues effectively.
- Ensured accurate billing information by diligently verifying insurance eligibility and coverage details for each patient.
- Supported hospital revenue goals by accurately capturing all pertinent billing information at the time of registration.
- Handled sensitive information with discretion, maintaining strict confidentiality regarding patients'' medical conditions and personal circumstances.
- Collaborated with medical staff to coordinate bed assignments and expedite patient transfers within the emergency department.
- Enhanced patient satisfaction with effective communication and empathetic demeanor during the admissions process.
- Coordinated insurance verification, resolving discrepancies to facilitate seamless patient access to services.
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
Patient Access Representative
Ochsner Medical Center
Shreveport, LA
07.2019 - 03.2020
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, resolving discrepancies to facilitate seamless patient access to services.
- Trained new staff on electronic health record systems, enhancing team proficiency and efficiency in patient interactions.
- Streamlined appointment scheduling procedures, reducing wait times and improving overall patient satisfaction scores.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Relationship Manager
CenturyLink
Monroe, LA
03.2017 - 06.2019
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Led cross-functional teams to implement tailored solutions for diverse client needs.
- Analyzed customer feedback and market trends to drive service improvements and product enhancements.
- Created strategic account plans that aligned with client objectives, ensuring long-term partnerships.
- Collaborated with sales and marketing teams to identify upsell opportunities within existing accounts.
- Monitored industry developments to inform clients of relevant changes impacting their services.
- Streamlined communication processes between clients and internal departments to improve response times.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Medical Biller
Green Clinic Health System
Ruston, LA
06.2017 - 04.2018
- Led billing operations ensuring compliance with healthcare regulations and standards.
- Developed and implemented process improvements to increase billing accuracy and efficiency.
- Mentored junior staff on coding practices and billing procedures, fostering team development.
- Analyzed claims data to identify trends, reducing denial rates through targeted interventions.
- Collaborated with insurance providers to resolve discrepancies and expedite payment processes.
- Conducted audits on billing records to ensure adherence to internal controls and policies.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Patient Access Representative
Bienville Medical Center
Arcadia, LA
04.2013 - 06.2017
- Led initiatives to improve workflow efficiency, resulting in increased departmental productivity and reduced errors.
- Developed training materials for staff on best practices for patient communication, fostering a supportive environment for patients.
- Analyzed feedback from patients to identify areas for improvement in service delivery and access processes.
- Collaborated with multidisciplinary teams to enhance patient experience through effective information sharing and support systems.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Education
High School Diploma -
RUSTON HIGH SCHOOL
Ruston, LA05-1995
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- EMR
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
Timeline
Patient Access Representative
Willis Knighton Medical Center
09.2020 - 02.2026
Patient Access Representative
Ochsner Medical Center
07.2019 - 03.2020
Medical Biller
Green Clinic Health System
06.2017 - 04.2018
Relationship Manager
CenturyLink
03.2017 - 06.2019
Patient Access Representative
Bienville Medical Center
04.2013 - 06.2017
High School Diploma -
RUSTON HIGH SCHOOL