Mande Howard

• Provided customer service to internal and external clients

•Managed and oversaw 70+ clients on a daily basis

•Managed and scheduled Community Associates daily

• Provided call answering, mail forwarding and administrative services for office clients

• Staged offices with furniture and décor to meet client requirements

• Received and process payments for clients monthly invoices

• Created ads to market available offices and Regus services

• Ensured daily objectives are met within time constraint

• Managed and maintain inventory of office supplies, furniture, and Regus client files

• Coordinated small weekly events for in house clients

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
• Managed phone calls, emails, letters and packages.
• Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Arranged corporate and office conferences for company employees and guests.
• Maintained computer and physical filing systems.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Developed standard operating procedures for all administrative employees.

• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Devised processes to boost long-term business success and increase profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

•Directly managed over 20 employees and oversaw up to 60 employees in various

departments

•Managed multiple department schedules within budgeted hours

•Maintained a high performing and fully engaged member service team that aligned

with company values and goals

•Efficiently uses organizational skills to prioritize and execute multiple tasks

•Ensures that the facility is well equipped, and provides a clean and safe environment

for both members and employees

•Experience with high levels of customer satisfaction and meeting aggressive business goals

•Partnered with Facilities Maintenance in

repairs and general upkeep of the club

•Hired, trained and developed new employees that shared the same values as 24 Hour Fitness and delivers on company goals

•Responsible to ensure that all club members receive great customer service

experience

•Ensure that all team members consistently execute the basics in punctuality, dress

code, and cleanliness