Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Mandela Ray

Atlanta,GA

Summary

People-focused professional with a strong foundation in leadership and hospitality; holding a Bachelor of Science in Chemistry and a Minor in Spanish. Seeking to transition into a teaching position at Sutton Middle School, bringing a passion for education, a commitment to student development and the ability to translate scientific concepts into engaging, accessible learning experiences.

Overview

years of professional experience

Work History

Senior Server / Senior Training Coordinator

Canoe

Atlanta, Georgia

03.2023 - Current

Lead onboarding and training initiatives for new hires, developing structured guidance to ensure consistency in service standard, team expectations and operational procedures.
Facilitated hands-on training sessions, adapting communication styles to support diverse learning needs and enhance employee readiness.
Monitored team performance, providing constructive feedback to foster professional growth and accountability.
Resolved guest concerns with professionalism and discretion, reinforcing high standards of interpersonal communication and conflict resolution.

Senior Server

LowCountry Steak

Atlanta , Georgia

08.2021 - 03.2023

Collaborated with team members and management to enhance daily operations and uphold service standards.
Navigated high-pressure situations with composure, adapting quickly to changing needs and sustaining service standards.
Managed multiple tasks simultaneously to ensure efficient service flow and timely execution.
Modeled reliability and initiative, contributing to overall efficiency and team-oriented work culture.

Cheerleading Coach

In A Snap Cheer

Atlanta, GA

09.2015 - 08.2017

Coached student athletes in choreography techniques, adapting methods to various skill levels.
Fostered positive, inclusive team culture that encouraged confidence and discipline.
Developed structured practice plans to enhance skill progression and performance readiness.
Communicated expectations, progress, and team goals regularly with athletes and parents.

Substitute Teacher

Gwinnett County Public Schools

Lilburn, Georgia

09.2015 - 05.2016

Managed classrooms of up to 25 students, establishing structure and clear expectations.
Delivered instruction for grades 6-12 by effectively implementing lesson plans.
Cultivated inclusive environments that promoted active student participation.
Provided detailed feedback to permanent teachers on student progress and classroom behavior.