MANDI BAXTER
Fort Collins,CO
Summary
Resourceful and knowledgeable at offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven 22 year track record of successfully managing multiple projects and developing innovative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Template Specialist
Family Medicine Center - UCHealth
07.2022 - Current
- Transformed scheduling of resident physician rotations to maximize access for patients and enrich the learning experiences for doctors in training
- Provides reporting to determine utilization management of over 50 physicians/nurse practitioners
Supervisor of Office Operations
Family Medicine Center – UCHealth
01.2019 - 07.2022
- Responsible for multiple departments (registration staff, call center, schedulers, referrals, medical records, financial counselors)
Clinic Registration Coordinator & Trainer
Family Medicine Center – UCHealth
07.2001 - 01.2019
- Accountable for orienting and educating new employees, developing department specific training materials
Education
Master of Arts - Social Work
University of Massachusetts Global
Irvine, CA03.2027
Bachelor of Science - Pre-Med/Sports Medicine (Exercise & Sport Science)
Colorado State University
05.1999
Skills
- Strong organizational skills, detail-oriented, and efficient multi-tasker
- Well regarded for interpersonal, written, and oral communication skills
- Quick learner with extensive EPIC experience and outstanding critical thinking skills
- Strong relationships and foundation of knowledge with clinic leadership team, education team, and scheduling team
- Enjoys sharing knowledge with teammates and takes pride in teaching best practices to new employees
- Excellent customer service skills Good listener who is able to diffuse difficult situations with patients and staff
Accomplishments
2 time Employee of the Year (2009 & 2017)
Certification
Certified Clinical Medical Assistant (CCMA)
EPIC Super User (medical record software) - 11 years
Volunteer Experience
Food Pantry volunteer (2017 - present)
Kruse Elementary School volunteer (2005 - present)
Timeline
Template Specialist
Family Medicine Center - UCHealth
07.2022 - Current
Supervisor of Office Operations
Family Medicine Center – UCHealth
01.2019 - 07.2022
Clinic Registration Coordinator & Trainer
Family Medicine Center – UCHealth
07.2001 - 01.2019
Master of Arts - Social Work
University of Massachusetts Global
Bachelor of Science - Pre-Med/Sports Medicine (Exercise & Sport Science)
Colorado State University
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