MANDI FONTAINE
Nashville,United States
Summary
Adaptive coordinator and supervisor with experience leading clinical and pharmacy teams to improve operational efficiency, compliance, and patient satisfaction. Proven strengths in staff supervision and training, scheduling and resource allocation, inventory and EHR management, and quality-assurance processes to maintain inspection-ready operations. Licensed by the Tennessee Board of Pharmacy and experienced resolving escalated patient and operational issues while implementing process improvements that sustain service continuity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical practice coordinator
Gameday Men's Health
Nashville, Tennessee, United States
04.2025 - Current
- Acted as the escalation point for complex patient inquiries, resolving issues with professional communication to preserve patient satisfaction and retention.
- Maintained precise, audit-ready medical records and ensured 100% compliance with clinical standards and regulatory requirements.
- Streamlined patient intake and EHR workflows by accurately updating demographics, insurance, and medical histories, reducing check-in errors and improving processing speed.
- Coordinated daily clinical operations and appointment scheduling to maximize patient throughput and maintain on-time visits.
Compounding pharmacy technician supervisor
Nationwide compounding
USA
03.2024 - 04.2025
- Supervise compounding pharmacy technicians to ensure adherence to USP standards, SOPs, and sterile compounding procedures.
- Review batch records and perform quality checks to verify accuracy, sterility, and correct labeling prior to release.
- Manage inventory levels, coordinate supply orders, and implement controls to minimize waste and prevent stock shortages.
- Train team members on aseptic technique, documentation best practices, and regulatory compliance to maintain a safe, inspection-ready facility.
- Collaborate with pharmacists and quality teams to investigate deviations, implement corrective actions, and continuously improve compounding workflows.
Bartender
PBR- St.Louis: A Cowboy Bar
St. Louis
04.2019 - 04.2024
- Provided attentive guest service, greeting regulars by name and promoting new offers to increase repeat visits.
- Prepared cocktails and measured house ingredients to ensure consistent quality and speed during peak periods.
- Performed daily inventory checks and restocked supplies to maintain uninterrupted service.
- Balanced registers, generated sales reports, and processed payments accurately using the POS system.
- Stayed current on mixology trends, sanitation standards, and state regulations; trained new bartenders on procedures and upselling.
Bartender
Ballpark Village
St. Louis
04.2017 - 04.2024
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Crafted specialty cocktails according to customer specifications.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Conducted bar inventory on regular basis to complete daily requisition sheets.
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
- Created unique promotional strategies to draw in new customers during slow times at the bar.
- Teamed with chefs on daily specials and food pairings for drink menu items.
Certified Pharmacy Technician Supervisor
Walmart Pharmacy
St Louis, MO
08.2016 - 03.2024
- Led pharmacy technician teams in a high-volume retail pharmacy setting.
- Managed controlled substance inventory and regulatory compliance.
- Oversaw inventory ordering, receiving, and storage procedures.
- Maintained patient profiles, prescription records, and insurance information.
- Recruited, trained, and mentored pharmacy staff.
- Improved workflow efficiency and monitored technician productivity.
- Delivered exceptional customer service while supporting patient safety.
Education
Pharmacy
University of Health Sciences And Pharmacy
St Louis, MO03.2024
Skills
- Service-oriented mindset
- POS / cash handling
- Order Management
- Engaging personality
- Regulatory Compliance
- Team Collaboration
- Accounting
- Goal oriented
- Production leadership
- Self motivation
Certification
- TABC certification
- ServSafe
- Tennessee board of pharmacy license
- Arizona board of pharmacy license
Timeline
Medical practice coordinator
Gameday Men's Health
04.2025 - Current
Compounding pharmacy technician supervisor
Nationwide compounding
03.2024 - 04.2025
Bartender
PBR- St.Louis: A Cowboy Bar
04.2019 - 04.2024
Bartender
Ballpark Village
04.2017 - 04.2024
Certified Pharmacy Technician Supervisor
Walmart Pharmacy
08.2016 - 03.2024
Pharmacy
University of Health Sciences And Pharmacy