Mandi Franks
Hartselle,Al
Summary
Qualified appointment coordinator with background in managing insurance claims and coordinating policy details. Adept at streamlining processes to improve efficiency and ensure compliance with regulatory standards. Demonstrated skills in customer communication and problem-solving to address and resolve policyholder concerns effectively.
Overview
31
31
years of professional experience
Work History
Insurance Coordinator
Decatur Comprehensive Dentistry
01.2010 - Current
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Dental Hygienist
Decatur Comprehensive Dentistry
01.2010 - 01.2021
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Educated patients on proper brushing and flossing techniques to promote long-term oral health.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
- Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Applied fluoride treatments to strengthen tooth enamel and prevent cavities in both children and adults.
Dental Hygienist
Dr David Sittason
05.2005 - 01.2010
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Performed dental radiographs for accurate diagnosis and planning of treatments.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Assessed periodontal status of patients using probing techniques, identifying areas requiring further attention or treatment planning modifications.
Dental Assistant and Dental Hygienist
Dr Gayle Steelman
06.1994 - 05.2004
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Registered/Licensed Dental Hygienist - Dental Hygiene
Alabama Dental Hygiene Program
UAB06-1997
Associate of Applied Science - Dental Assisting
Calhoun Community College
Tanner, AL05-1994
Skills
CPR certified
OSHA compliant
Hygiene license is current
Timeline
Insurance Coordinator
Decatur Comprehensive Dentistry
01.2010 - Current
Dental Hygienist
Decatur Comprehensive Dentistry
01.2010 - 01.2021
Dental Hygienist
Dr David Sittason
05.2005 - 01.2010
Dental Assistant and Dental Hygienist
Dr Gayle Steelman
06.1994 - 05.2004
Registered/Licensed Dental Hygienist - Dental Hygiene
Alabama Dental Hygiene Program
Associate of Applied Science - Dental Assisting
Calhoun Community College
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