Mandi Martinez

• Answer questions via phone on all company-supported software applications, Specifically BAR-OIS, A vehicle onboard diagnostic inspection system.
• Provide support for company products
• Answer general program questions from motorist
• Provide inbound sales support

Assist clients and customers in call center environment,, Via telephone with orders,inquires,requests,problem solving resolution.

Providing feedback regarding products and services.

Consults with Clients and Customers to identify additional needs related to the products and services.

Recommends appropriate products,services,or solutions, Works on assigned client programs.

Performed duties in courteous ,efficient,and professional manner.

• Inside sales rep Assist customers with equipment returns and payments Performed tele-services and sales work under general supervision.
• Use outbound dialer system to place calls to existing customers to complete sale of product and or services.
• Interact with and advise customers while following the appropriate and specific guidelines established by the client and company.
• Verify rates and upgrades and packages and explain special circumstances and policies to callers and customers on a professional level for the purpose of selling products and product services.

• Tracking orders and lost or stolen claims, Reship out missing items Placing orders for all sports team apparel confirming orders Respond to all customer's inquiries fast and quickly.

• Respond to incoming calls from members and providers.
• Accurately record all calls as applicable.
• Achieve individual performance goals as it relates to call center objectives.
• Assist callers with Web Portal registration and utilization.
• Engage and collaborates with other departments as applicable.
• Assist with claims from members and providers when needed.
• Provide new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
• Resolve member inquiries and complaints fairly and effectively.
• Provide product and service information to members, as well as identify opportunities to maintain and increase member relationships.
• Assist Providers from California, Illinois, and Utah with eligibility and benefit inquires Maintain doctor Receive prescription orders for Humana Pharmacy.

• Intake and process Medicare Enrollment applications Provide internal and external levels of professional service Ensure all government and insurance carrier compliance regulations are met.
• Schedule appointments.

• Assist employees electing benefits Report life changing events Assist in appeal process Ensure customer satisfaction.