Mandi Pelham
Sturgis,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
People Lead
Jackson Hewitt
11.2023 - Current
- Recruited top talent to maximize profitability.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Increased employee engagement by open communication channels.
- Mentored new tax pros, helping them develop their leadership potential and advance in their careers.
Tax Preparer
Jackson Hewitt
12.2017 - Current
- Assessed client tax situations to determine best filing options.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reduced errors through meticulous review of financial documents and double-checking calculations.
Shift Manager
Dairy Queen Grill & Chill
03.2019 - 11.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Team Leader
Middlebury Hardwood Products
05.2008 - 03.2018
- Implemented Lean Manufacturing principles, eliminating waste and enhancing overall efficiency within the production line.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Participated in regular inventory audits, assisting in the maintenance of accurate stock levels and minimizing potential disruptions to the manufacturing process.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MI06.2004
Skills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Critical Thinking Capacity
- Professionalism and Integrity
- Continuous Learning Attitude
- Tax Software Mastery
- Tax Law Proficiency
- Fluent Bilingual Communication
- Client Communication
- Data inputting
Timeline
People Lead
Jackson Hewitt
11.2023 - Current
Shift Manager
Dairy Queen Grill & Chill
03.2019 - 11.2023
Tax Preparer
Jackson Hewitt
12.2017 - Current
Team Leader
Middlebury Hardwood Products
05.2008 - 03.2018
High School Diploma -
Three Rivers High School
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