MANDI SKINNER
Littleton,CO
Summary
Results-driven retail management professional with 22 years of leadership experience across diverse retail environments. Skilled in leading high-performing teams, optimizing operational workflows, and delivering exceptional customer experiences. Certified Propane and Forklift Trainer, proficient in Epicor, Dataworks, and multiple POS platforms. Committed to operational excellence, team development, and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Key Carrier
Highlands Ranch Ace Hardware
Highlands Ranch, CO
02.2015 - Current
- Lead a 30+ member team to consistently exceed customer service standards, achieving 90%+ secret shopper scores.
- Oversee opening/closing operations, daily cash handling, and service department activities.
- Manage inventory control, supply ordering, purchase orders, and vendor relations.
- Process online and special customer orders with a focus on rapid turnaround and satisfaction.
- Coordinate promotions, donations, and defective merchandise returns.
Retail/Wardrobe Manager
Ameristar Casino
Black Hawk, CO
09.2007 - 11.2013
- Led 30+ team members across retail and wardrobe operations, improving sales 10%+ year over year.
- Managed budgets, purchasing, inventory control, and vendor relationships.
- Analyzed sales trends to optimize merchandise selection and operational planning.
- Recruited, trained, and developed staff, ensuring compliance with GAPS, TiPS, and WPS programs.
Department Manager
Michael's Arts and Crafts
Lakewood, CO
11.2003 - 09.2007
- Supervised a 30+ member team, driving customer satisfaction and operational success.
- Managed daily operations, inventory control, and merchandising strategies.
- Supported new store openings and collaborated with corporate leadership teams.
Education
GED -
Arapahoe Community College
Littleton, CO01-2015
Skills
- Leadership and Staff Development
- Customer Experience Management
- Inventory Control and Merchandising
- Operational Efficiency and Compliance
- Retail Sales Strategy
- Staff training and certification
- Communication and Collaboration
- Cash handling
- Time management
- Payroll
- Daily reporting
Certification
- Propane Certified Trainer
- Forklift Certified Trainer
Timeline
Key Carrier
Highlands Ranch Ace Hardware
02.2015 - Current
Retail/Wardrobe Manager
Ameristar Casino
09.2007 - 11.2013
Department Manager
Michael's Arts and Crafts
11.2003 - 09.2007
GED -
Arapahoe Community College
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